Customer Experience Specialist
Customer communication: Answering customer questions and providing information over phone, email, social media, and live chat. Customer service: Handling customer issues, complaints, and concerns. Customer satisfaction: Conducting surveys and writing reports based on customer feedback. Customer management: Managing customer orders, including payment and delivery. Customer support: Providing clear instructions to customers and helping them choose the right product. Customer retention: Establishing a positive rapport with customers and informing them of promotions and deals. Escalation: Rerouting customer calls to other departments when needed.
Oct 2022 - Apr 2023
