*Serving as a third-level escalation point for managing and supporting over 20 systems across multiple domains including HR (Workday, Workforce Central, PeopleSoft HR, Taleo, ELMO), Corporate (Cherwell ITSM Tool, Microsoft SharePoint), and PeopleSoft Payroll.*Troubleshooting and performing regular maintenance of AIX and Windows NT environments, and managed IIS configurations. Responsible for the uptime of applications ensuring general uptime of Applications and Web servers.*Hands-on experience in the analysis of requirements and delivery of code changes for project initiatives and issue resolution for the PeopleSoft HR platform.*Collaboration with the wider IT teams to provide input and coordination for major incident response and critical backup activities.

*Understanding Existing Business processes and identifying areas of improvement across Retail, and eCommerce. *Analyzing the buying trends of the eCommerce users and supporting Web Traffic/Conversions on Google Analytics.*Acting as a central reference and information source, providing guidance and assistance in the system project decision-making process.*Update, configure and maintain all product offerings on the eCommerce portal for effective user experience.

*End-to-end management of P2G cricket academy events including customer enrolment, communications, CRM support, and business development. *Inventory management of 1000+ SKUs using Lightspeed Supplier Market© software. *In-Person as well as telephonic customer service for the academy, in-store, and online sales.

*Undertake research and provide insights into University data, developments of results, todo with the 5-star Ratings program.*Evaluate and recommend improvements to the design and implementation of the methodology.*Project Manager for Graduate Management of Australia (GMA) Awards 2020, scheduling, and planning resources for the event.

*Analysed in-game data and presented performance reports to internal stakeholders.*Monitored the performance of teams/individuals on Sportscode software, Volleymetrics, and preparing player tracking reports.