• Handling Customer Service Escalations, Analyzing thesituation & providing satisfactory, innovative & appropriatesolutions to problems and ensuring complete resolution.• Building a good rapport with clients to gauge their changing needs and suggest from solutions at hand.• To take action against issues in centres and create clear plans to resolve the same with Centre teams.• To Ensure policy and process are being followed and direct to Operations Help desk as required.• To Ensure correct client recharges during the pre-billing stage on a monthly basis.• Ensuring timely collection of payments on day-to-day basis. Monitoring & controlling the aged debt situation of the Centre.• Working closely with vendors to make purchasing decisions and maintaining business relationship with vendors.• Researching and sourcing vendors, obtaining quotes with pricing, capabilities, turnaround times, and quality of work, negotiating AMC contracts, managing relationships,assigning jobs, evaluating performance and ensuring payments are made Accountable for the profitability of the Centre.• Train & motivate Centre teams to achieve Centre Net Promoter Scores(NPS) & to impart detailed processes & Systems Knowledge to ensure excellent Centre performance.• Ensuring the centre expenses are on the lesser side andmaintaining high profitability.

• Greeting guests as they arrive makes a great first impression and helps them feel more at home. To help the front desk operate smoothly to ensure timely check-ins and check-outs and also coordinate luggage collection and storage and oversee front desk financial transactions. Informing guests about hotel amenities: This includes pool, spa, and other amenities like breakfast and dining options.• To ensure rooms are ready for guests before their arrival and check-in time. • Handling guest feedbacks, whether at the hotel or online, and implementing methods for improvement.