•Being a Technical L3 support, responsible for handling different pharma applications using ServiceNow ticketing tool. •Worked on ITIL processes by handling incidents, service requests, problem and change management.•Responsible for carrying out the operational activities like Full DB backup weekly, Partial DB backup daily, application restart and many more things.•Works on Grafana to check the application health status and send notifications.•Responsible for handling Deployment activities on weekends using HPALM tool for every release.Carries out the task of weekend maintenance and IS Patching.•Performed Sanity checks and Testing of the application.•Monitoring production CS logs, analyzing the root cause for the failure of jobs and resolving technical issues.•Responsible for carrying out the DB analysis for tickets resolution using SQL Developer.•Involved in client calls, internal calls depend on the project requirement via daily, weekly and monthly calls, as and when required•Communication with other service provider teams like Documentum team, Middleware team, Data store team, Linux server team when needed to resolve the issue.•Handling 10+ team members from multiple locations.•Motivating team & helping technically whenever needed & cross skilled the team for any BCP.•Received On the Spot (Team) Award and Star of the Month Award.

Made strategies on conducting event . The event was about coding competition "Codesense" for Computer Applications students. 100+ students were participated in this event.