Paras Ghanchi Email & Phone Number

United Arab Emirates

As a Customer Service Manager in Marine Lubricants, I focus on improving operations and profitability. My responsibilities include leading a team, analyzing business strategies, and managing sales. Key achievements include:1. Building and Leading Teams: nurtured and developed a dynamic team that consistently exceeded service standards and achieved ambitious sales targets.2. Sales Management: Led sales efforts to increase revenue and profits while meeting market needs.3. Customer Relationship Management: Built strong customer connections by offering personalized support and encouraging loyalty.4. Business Analysis and Market Insights: Provided useful market information to support sales plans and decision-making.5. Margin Stratgey : Used analytical skills to find ways to grow and improve sales support, leading to lasting profit increases.6. Strategic Sales Strategy Development: Evaluate sales trends and gather insights to tailor unique strategies for each major account using comprehensive sales figures.7. Focused Customer Research: Conduct research to identify potential customers for marine lubricants, gaining insights into customer preferences and market trends.

Dubai, United Arab Emirates

1. Strategic Key Account Management: Oversee and drive Marine Lubricant sales for Key Accounts, ensuring seamless international and local execution.2. Proactive Client Engagement: Regularly communicate with key accounts to support their business needs and build strong client relationships.3. Data-Driven Consumption Trends: Analyze lube oil consumption patterns of key accounts based on volumes and destinations to inform strategic decision-making.4. Market Opportunity Discovery: Identify, assess, and leverage market opportunities to drive substantial business growth for the company.5. Client-Centric Problem-Solving: Approach daily client interactions with a proactive problem-solving attitude, seeking to understand and address their concerns effectively.

Mumbai Area, India

1. Strategic Partnership with Regional Operations: Collaborated closely with Regional Operations teams to develop and implement targeted replenishment strategies for India, Sri Lanka, and Bangladesh.2. Continuous Metrics Analysis and Adjustment: Conducted regular analysis and fine-tuning of Monthly MSL and ROL metrics.3. Developing a comprehensive supply chain and sales strategy: Developed customized supply chain and sales strategies for Marine Lubricants to match individual customer requirements.4. End-to-End Logistics Management: Managed all aspects of logistics operations, including coordinating, scheduling, dispatching, and monitoring the movement of finished goods and raw materials.5. Operational Expansion and Efficiency Enhancements: Established and supervised C&F agents in India and Sri Lanka, overseeing warehouses in India and Bangladesh.6. Operational Efficiency Improvement: Driving improvements in operational efficiency through strategic analysis of KPIs, cost optimization, inventory management, and consistent adherence to accurate reporting.7. Data-driven Analytics and Reporting: Utilizing extensive research and analysis of vessel port calls and lubricant lifting data. I generated detailed reports on analysis, sales, and net profit calculations.8. After-Sales Support Management: Directed efforts to optimize after-sales support for Gulf Marine India, with a key emphasis on improving customer service.

Mumbai Area, India

1. Vendor Relationship Management:Kept an up-to-date database of approved suppliers and managed the Request for Quotation (RFQ) process to engage with qualified suppliers.2. Streamlined Supply Chain:Stayed in touch with suppliers to ensure materials arrived on time and checked received goods. Worked with suppliers to replace anything not up to standard.3. Simplified Invoicing Process:Ensured that supplier invoices were accurately aligned with the goods received. Thoroughly verified all necessary information prior to submitting invoices to the esteemed Accounts team.4. Purchasing Management:I was in charge of the procurement and logistics for three large vessels, overseeing their fueling operations at various ports.5. Analytical Reporting: Compiled monthly data on expenses, fuel consumption, and vessel condition.- Customs Clearance:- ERP and Reporting: Used Infor Enterprise for buying. Created reports for higher-ups using data.

Mumbai Area, India

1. Strategic cost optimization:Negotiated competitive rates for necessary items like spare parts, paints, chemicals, and lubricants through strategic discussions with senior management. Created a strong supplier panel to reduce costs.2. Strategic supplier relationship management:Built strong relationships with important suppliers to ensure smooth daily operations, high-quality service, and timely delivery. Also, managed stock audits to quickly resolve issues and accurately keep track of inventory.3. Procurement Expertise:I effectively managed the procurement operations for a fleet of five tanker vessels, utilizing a deep understanding of market dynamics. I also supervised the careful dry-docking processes for three vessels, guaranteeing operational excellence and compliance with industry standards.

Mumbai

Mumbai Area, India

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