Director Of Customer Service And Procurement
Current• Overall supervision of various departments to ensure on-time-delivery of products as well as maximum utilization of all personnel resources. • Perform contract review on all incoming units to ensure repairs can be accomplished according to customer as well as FAA requirements. • Ensure monthly tracking & meeting of company Key Performance Indicators: Turn-Time, On-Time-Delivery and Customer Satisfaction goals as part of AS9100 compliance. • Successfully track all units and produce creative solutions to all road-blocks that prevent timely shipment of customer units.• Provide guidance, motivation and support to an established team of talented individuals who are equally passionate about their professional & personal success. • Recruit, train, oversee and supervise the Customer Service department as well as the Shipping/Receiving department. • Ensure satisfaction of all customers through resolution of questions, concerns or issues and manage the needs to high revenue commercial accounts. • Answer all customer queries, problem solving, providing detailed information on new products, conflict resolution, and handling new accounts. • Provide daily reports for customers: status, shipping, receiving and daily sales reports. • Received consistent score of 4 or higher every quarter for all customer service surveys. • Responsible for providing quotations for customer repairs while maintaining cost optimization for both the customer and the company.• Driving all personnel to ensure company sales goal is met every month. • Handle the Part Sales department including quoting piece parts and processing all incoming orders.• Process all new incoming accounts as well as keep in touch with existing customers to ensure constant satisfaction with products and services received. • Engage with corporate Sales Directors to obtain any relevant information pertaining to certain accounts and ensuring their accounts are being handled as per their requirements.
