Pardeep Dabb Email & Phone Number

Fresno, California Area

• Overall supervision of various departments to ensure on-time-delivery of products as well as maximum utilization of all personnel resources.
• Perform contract review on all incoming units to ensure repairs can be accomplished according to customer as well as FAA requirements.
• Ensure monthly tracking & meeting of company Key Performance Indicators: Turn-Time, On-Time-Delivery and Customer Satisfaction goals as part of AS9100 compliance.
• Successfully track all units and produce creative solutions to all road-blocks that prevent timely shipment of customer units.
• Provide guidance, motivation and support to an established team of talented individuals who are equally passionate about their professional & personal success.
• Recruit, train, oversee and supervise the Customer Service department as well as the Shipping/Receiving department.

• Entered all incoming leads into MS Access database for call center tracking purposes.
• Created daily, weekly & month end reports for call center and management review.
• Communicated with customers on a daily sales call basis.
• Responsible for keeping track of inventory.
• Sent letters and gift cards to customers.
• Worked directly with the department manager and aided with all functions of the mailroom department as needed.

Master Of Business Administration (M.B.A.), Business Administration

Bachelor'S Degree

Associate Of Applied Science Degree, Computer Business Administration