Pardeep Dua Email & Phone Number

Adelaide, South Australia, Australia

● Actively Attend Inbound calls with courteous and empathetic attitude.● Confidently handle billing enquiries, complaints, basic technology faults and trouble-shooting.● Assist customers for online Sale orders, for overdue payments and set up auto-debit.● Assisting customers going through financial hardships by providing solutions.● Navigate through multiple systems whilst maintaining customer engagement on the phone.● Work towards achievable service targets and Provide class leading customer experiences.

Sonipat, Haryana, India

● Actively Attend Inbound calls pertain to order tracking, return and refund.● Provide Customer service as first point of contact and actively worked to display a courteous and empathetic attitude to customers.● Chat Support, Email support, Resolving issues and troubleshooting technical problems.● Used Microsoft office tools to track customer experiences, communications and marketing efforts.

India

Customer Service Manager● Delivered fast, friendly and knowledgeable service for routine questions and service complaints.● Providing proactive customer outreach● Answered phone calls with positive attitude and asked questions to better understand customer needs.● Exceeded quantitative metrics on customer satisfaction, customer retention and inquiry volume.● Office administration & accounting, Manage and update customer databases● Answer inbound calls, Evaluate problems and complaints. ● Grew existing customer accounts through exceptional customer service and effective sales techniques.Lending Manager / Credit Manager – Home Loans, Personal Loans, Vehicle Loans, Credit Cards• Provide support and advise customers to help them achieve their lending needs.• Interview customers to determine suitable lending solutions for them.• Reviewing and conducting appraisals of House and other loans and assess for viability.• Solving customer queries and interviewing the applicants for Loans.• Adhere to bank’s guidelines, code of conduct and ensure compliances.• Cross Selling existing customers and Generate business by seeking external references from existing customers.

India

• Handling customer queries regarding transaction based documentation, charges, processing time, and maintenance of service standards to ensure a prompt response to the customer. • To process Trade Finance transactions like Documentary Letter of Credit, Documentary Sight and Term collection, Documentary Collection. • Processing of Domestic Letter of Credit, Sight and Term collection bills and issuance of Bank Release order or Delivery Orders.● Being a central office, Handling queries and support to Delhi National Capital Regional branches. Ensure that Audit, AML and Compliance standards are met at all times

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services

Bachelor Of Commerce - Bcom, Commerce Accounting Management Economics