Pardeep G. Email & Phone Number

Experienced Technical Data Controller with a background in logistics and maintenance, currently working with Air Canada. Skilled in organizing, analyzing, and auditing technical data to ensure accuracy and regulatory compliance within aviation logistics. Proficient in inventory management, data analysis, and reporting, with hands-on experience in TRAX software, MS Word, Excel, and Outlook.Strong communicator and collaborator, adept at liaising across departments, warehouses, and with manufacturer representatives to maintain clear and accurate data flow. Known for a high level of precision, investigative skills, and adaptability to shifting priorities. Committed to maintaining thorough and secure aircraft records and ensuring all technical documentation meets regulatory standards. Motivated by a dynamic work environment and ready to support operations through extended hours when necessary.Skills:▪️Monitor customer service calls and identify opportunities to ensure flawless service level, customer satisfaction, sales point rate, average handling time, schedule adherence, etc.▪️Lead and develop team effectiveness through 1 to 1 coaching, feedback, performance reviews, quality checks, regular team meetings and appraisals.▪️Excel in positive written (technical) and verbal communications to address stakeholders at all levels.▪️Communicate openly with the team to resolve issues as a group by conducting regular team meetings as appropriate and asserting own authority in own decision making.▪️Perform daily tasks with a high degree of attention to detail and accuracy while demonstrating a high level of administrative competence.▪️Work with key stakeholders across cross-functional departments in a fast-paced, co-operative environment.▪️Fluent in English, Punjabi, Hindi and Urdu with the ability to effortlessly communicate with stakeholders.▪️Strong travel industry background, in both leisure and business travel environments with expertise using several GDS tools (Apollo, Travelport Smart Point, Sabre, Hotel Marketplace, etc.), possessing extensive knowledge of IATA rules.▪️Approve (organize and report) team annual leave/overtime/absence Etc., to ensure adequate staff levels to maintain service level best.▪️Hands-on experience with coordinating group activities, authoring SOP, training & troubleshooting.▪️Follow up on requests by leader, peers and direct reports consistently.▪️Proficient user of Microsoft Office (Word, Excel, PowerPoint and Outlook Etc.) with excellent computer skills.

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  Cambrian College

  Tourism And Travel Services Management