As a Business Development Manager at IRFI, focused on establishing and fostering business relationships to position IRFI as a top security services provider. leverage innovative lead generation tools and social media to connect with prospects, transforming cold inquiries into warm leads.Collaborate with the Executive and Operations Teams to ensure clients’ confidence in our services, maintain accurate CRM records, and create compelling proposals. Role also involves participating in meetings, RFPs, and industry events to drive business growth.

Plans, organizes, directs, manages, controls, and evaluates the operations of the security guard agency.Organize and Monitor standards for employees to follow, setting rules and policies for security services and Guards. Oversees and contact dispatch team, offer security patrolling services. Plan, develop and organize rules and policies, and procedures for the security establishment.Develop action plans, provide expertise in addressing client-requested needs and provide support and advice to security dispatch teams and admins Guiding and advising employees in developing and implementing quality service assessment strategies. Solution of smooth Plan, manage and control budgets for client projects, contracts, security equipment and hand gears.Representation of the security company in various economic, and social organizations and platformsSupport employees with administrative or solving technical issues. 10- Hiring, and training to supervise staff and sites.

Providing efficient and accessible professional security services, responsible for managing the physical security of designated sites with a group of security personnel. Monitor and ensure that all security guards perform their duties efficiently and responsively.Being an effective liaison and communication with all appropriate operational departments. Ensure compliance with licensing, health and safety laws, and other laws and regulations. Make schedule of all the security guard’s working on site. Video surveillance and access control and protection systems to ensure site security. Write an email daily shift report to Customer Service Manager at the end of shift.

Analyzing customer feedback and campaign performance. Developing the sales process. Monitoring and maintaining the media budget. Conduct research for key marketing campaigns. Lead sales and marketing team.

Handle complaints and pass them to supervisor. Track Orders and and arrange deliveries. Give quotations and check product availability