Pardeep Kumar Email & Phone Number

Toronto, Ontario, Canada

Supporting and Leading a expert team of highly Technical background that supports infrastructure applications like CyberArk, SCOM, SCCM, Office 365, SharePoint, Exchange, Skype for Business, GlobalScape EFT, Active Directory and its supporting services, Slack, Trellix products, vulnerability management and other business applications.

• CyberArk: Implementation, configuration and administration (including application updates/upgrades) of CyberArk application. Configured Web, CPM (Central Policy Manager), Privileged session manager (PSM) and Vault.
• McAfee: Implementation, configuration and management of various McAfee (now Trellix) Products including ePO (Enterprise Policy Orchestrator), MOVE (McAfee Management for Optimized Virtual Environments), MSME (McAfee.
• McAfee: Implementation, configuration and management of various McAfee (now Trellix) Products including ePO (Enterprise Policy Orchestrator), MOVE (McAfee Management for Optimized Virtual Environments), MSME (McAfee.
• SCOM: Implementation (including continuous application updates/upgrades), configuration and administration of SCOM 2007/2012/2016 environment including introducing new management packs, creating new Rules, Monitors.
• SCCM: Implementation (including continuous application updates/upgrades), configuration and administration of Microsoft EndPoint Configuration Manager 2002, SCCM 2007/2012 environments using Operating System.

Handled very large Windows Server based data centers located across the globe on a wide variety of hardware (HP, Dell and IBM) with redundancy at all levels. Did Deployments, setting up resource rights, troubleshooting and maintenance of very large IIS based web farms, hosting ASPNet business applications from OS and IIS 6 perspective. Troubleshooting.

Dubai, United Arab Emirates

• Handled day-to-day systems and security related issues and provided 2nd level support to Service desk/Software/Application/Infrastructure support units following Organization’s Policy and procedures.
• Handled end user support on all Software and Hardware related issues faced by bank employees.
• Provided assisstance to the End-User Infrastructure Support Team for Head Office and branches including daily review and monitoring of support issues logged by business clients and… Show more
• Provided assisstance to the End-User Infrastructure Support Team for Head Office and branches including daily review and monitoring of support issues logged by business clients and their timely closure.
• Conducted periodic Security System Reviews of all applications and file/print resources including cleanup and fine tuning of accesses assigned with time at application, database and operating system levels.
• Tested and implemented and trained engineers and service desk staff on new software and Banking applications from security and systems perspective.

Dubai, United Arab Emirates

• Complete maintenance and administration of problem log database and tracking issues completely from initiation to the resolution.
• Technical Support to almost 40 testers and developers during testing and simulation phases and day to day coordination among all departments.
• Maintained the complete documentation of the testing phase like signoffs from BUs, Customizations, Change Controls, Reports, Interface testing by complete through follow up with the testers and development… Show more
• Maintained the complete documentation of the testing phase like signoffs from BUs, Customizations, Change Controls, Reports, Interface testing by complete through follow up with the testers and development teams, also.
• Generated daily MIS for reporting complete update status covering all aspects of the project to the higher management
• Other responsibilities include resource availability, tracking time and effort involved, etc. Show less