Pardeep Kumar Email & Phone Number

Toronto, Ontario, Canada

Supporting and Leading a expert team of highly Technical background that supports infrastructure applications like CyberArk, SCOM, SCCM, Office 365, SharePoint, Exchange, Skype for Business, GlobalScape EFT, Active Directory and its supporting services, Slack, Trellix products, vulnerability management and other business applications.

• CyberArk: Implementation, configuration and administration (including application updates/upgrades) of CyberArk application. Configured Web, CPM (Central Policy Manager), Privileged session manager (PSM) and Vault application components in primary and DR sites. P• McAfee: Implementation, configuration and management of various McAfee (now Trellix) Products including ePO (Enterprise Policy Orchestrator), MOVE (McAfee Management for Optimized Virtual Environments), MSME (McAfee Security for… Show more • CyberArk: Implementation, configuration and administration (including application updates/upgrades) of CyberArk application. Configured Web, CPM (Central Policy Manager), Privileged session manager (PSM) and Vault application components in primary and DR sites. P• McAfee: Implementation, configuration and management of various McAfee (now Trellix) Products including ePO (Enterprise Policy Orchestrator), MOVE (McAfee Management for Optimized Virtual Environments), MSME (McAfee Security for Exchange), VirusScan Enterprise (now ENS) for Storage. Performed continuous updates to clients (McAfee Agent, VSE/ENS for windows/MACs, HIPS, Engine, definitions and AMCore content updates etc). • SCOM: Implementation (including continuous application updates/upgrades), configuration and administration of SCOM 2007/2012/2016 environment including introducing new management packs, creating new Rules, Monitors, and Groups, subscriptions, and security management. Created/customized performance monitors to report utilization of disk space, CPU, memory for Windows environment and subscriptions to notify the relevant teams for actions. • SCCM: Implementation (including continuous application updates/upgrades), configuration and administration of Microsoft EndPoint Configuration Manager 2002, SCCM 2007/2012 environments using Operating System Deployment, Patch/updates management, and Compliance Settings features in order to report and remediate change of organization’s standard server build. Routinely deployed packages/applications and task sequences to servers including pushing various software client updates in order to keep the environment current and secure.Tech Environment:- Windows Server 2019/2016/2012 R2/2012/2008 R2/2008, SCCM 2002/2007/2012, SCOM 2007/2012/2016, SharePoint 2010/2013, McAfee EPO/Move/MSME/VSE for Storage, HyperV, VMWare, SQL, IIS, Exchange / Office 365 / Skype for business/MobileIron, CyberArk, Active Roles, iOS Devices including iPAD and iPhones, etc Show less

Handled very large Windows Server based data centers located across the globe on a wide variety of hardware (HP, Dell and IBM) with redundancy at all levels. Did Deployments, setting up resource rights, troubleshooting and maintenance of very large IIS based web farms, hosting ASPNet business applications from OS and IIS 6 perspective. Troubleshooting daily incidents, problems and outages reported by users, monitoring tools and escalations from all Levels with timely closure within SLAs… Show more Handled very large Windows Server based data centers located across the globe on a wide variety of hardware (HP, Dell and IBM) with redundancy at all levels. Did Deployments, setting up resource rights, troubleshooting and maintenance of very large IIS based web farms, hosting ASPNet business applications from OS and IIS 6 perspective. Troubleshooting daily incidents, problems and outages reported by users, monitoring tools and escalations from all Levels with timely closure within SLAs. Installed, troubleshooted and maintained peripherals and Servers from OS, Cluster, Upgrades, Fixes and patches perspective.Continuous communication and notifications on status of issues and requests with all levels on voice, e-mail, ticketing system and chat infrastructure implemented in the organization. Escalating and communication with hardware vendors on server hardware issues to its end resolution. Responsible for maintenance of server health through internal monitoring system including disk space, virus definition update, hotfixes, client updates and related to configuration and troubleshooting.Completed documentation of all the windows web operations procedures and trained new resources.Tech Environment: Windows 2008/2003/2000/XP, Active Directory, IIS, Citrix, SCOM, SCCM, Microsoft Clustering, Veritas Clusting, VMWare ESX and many other customized application. Show less

Dubai, United Arab Emirates

• Handled day-to-day systems and security related issues and provided 2nd level support to Service desk/Software/Application/Infrastructure support units following Organization’s Policy and procedures.• Handled end user support on all Software and Hardware related issues faced by bank employees.• Provided assisstance to the End-User Infrastructure Support Team for Head Office and branches including daily review and monitoring of support issues logged by business clients and… Show more • Handled day-to-day systems and security related issues and provided 2nd level support to Service desk/Software/Application/Infrastructure support units following Organization’s Policy and procedures.• Handled end user support on all Software and Hardware related issues faced by bank employees.• Provided assisstance to the End-User Infrastructure Support Team for Head Office and branches including daily review and monitoring of support issues logged by business clients and their timely closure.• Conducted periodic Security System Reviews of all applications and file/print resources including cleanup and fine tuning of accesses assigned with time at application, database and operating system levels.• Tested and implemented and trained engineers and service desk staff on new software and Banking applications from security and systems perspective.• Complete user, group and access management on servers and core banking applications in production/UAT environments. • Handled major migration responsibilities (from NT 4.0 to MS Windows 2000/2003 Active Directory platform), including installation and migration of existing 200 servers, user/group and data migration, security integration among OS and Banking Applications and setting up permissions on all file, print and application resources.• Coordination with Business and Technology vendors and support on Systems related issues.• Maintained and monitored usage of High level User ids at operating system, database and application levels.• Monitored Active Directory, application and database Security and Audit Logs.• Hardened IT Systems as per Bank’s Guidelines and ensured controlled access to IT Systems and Resources through Active Directory group policies, setup of permission/rights on resource objects.• Ensured timely closure of audit findings related to Systems and Security Admin Area and took active part in organization’s DR planning and testing including WAR (Work Area Recovery) Tests. Show less

Dubai, United Arab Emirates

• Complete maintenance and administration of problem log database and tracking issues completely from initiation to the resolution.• Technical Support to almost 40 testers and developers during testing and simulation phases and day to day coordination among all departments.• Maintained the complete documentation of the testing phase like signoffs from BUs, Customizations, Change Controls, Reports, Interface testing by complete through follow up with the testers and development… Show more • Complete maintenance and administration of problem log database and tracking issues completely from initiation to the resolution.• Technical Support to almost 40 testers and developers during testing and simulation phases and day to day coordination among all departments.• Maintained the complete documentation of the testing phase like signoffs from BUs, Customizations, Change Controls, Reports, Interface testing by complete through follow up with the testers and development teams, also including the generation and editing of Training Manuals.• Generated daily MIS for reporting complete update status covering all aspects of the project to the higher management• Other responsibilities include resource availability, tracking time and effort involved, etc. Show less