• Lead and manage a team of technicians and support staff in delivering exceptional after-sales services and technical support for electric 3-wheeler vehicles.• Led the certification process for vehicle registrations, securing state approvals and completing homologation requirements with certification bodies such as ICAT.• Consistently achieved customer satisfaction scores above 95%, resolving technical issues promptly and ensuring timely service delivery.• Collaborated with cross-functional teams including production, R&D, and customer support to introduce innovative service solutions for emerging electric vehicle models. • Oversaw the setup of service workshops and service centres, ensuring compliance with industry standards and creating a streamlined service experience for customers.• Actively participated in the development of service strategies, including warranty management, preventive maintenance programs, and customer engagement initiatives.• Analyzed service performance data to identify areas for improvement, implementing solutions that improved team productivity.• Ensured compliance with safety and environmental regulations in all service operations.• Lead and manage a team of technicians and support staff in delivering exceptional after-sales services and technical support for electric 3-wheeler vehicles.• Led the certification process for vehicle registrations, securing state approvals and completing homologation requirements with certification bodies such as ICAT.• Collaborated with cross-functional teams including production, R&D, and customer support to introduce innovative service solutions for emerging electric vehicle models. • Actively participated in the development of service strategies, including warranty management, preventive maintenance programs, and customer engagement initiatives.• Diagnosis of the root cause of failures and implementation and circulation of resolution

To Manage & Planning Smooth EV Operations. To Manage entire 3PL Logistics ( 2 Wheeler, 3 Wheeler and 4 wheeler) End to end. Cost-cutting.• Process Implementations, Vehicle Registration, STA (State Approvals), Fame Approvals and Documentations, RTA Coordination, Logistics arrangements, PDI, and Testing pre-deployment• Enhance training module about EV behaviour, Dashboard, Ticketing system and EV Operation for new customers, drivers and existing customers.• Facilitated pilot sessions for product demonstrations, enhancing sales support by orchestrating effective presentations and showcasing product features.• Responsible for supervisor and associate development, training, counselling and performance evaluations.• Coordinated with team stakeholders for different operational issues and promotional activities.• Lease Agreements, New Hub Setup, Compliance Documentation, Fame Coordination• Monitor and ensure EV taxi fleet operations in compliance with local and state rules and regulations• Dealership Management, Service Workshop Setup, Customer Satisfaction, Dealer Escalations, Warranty claims support, Driver/Technicians Training.

Managing & Planning for EV Fleet on Ground level operations . Developing New Vendor, Procurement.

Responsible for the movement of goods. Purchasing Spare- Parts with effective cost. & Overseeing product storage, handling and distribution.

MIS Manager – Managed a fleet of 1000+ Eclectic vehicles ( 2 Wheeler, 3 Wheeler) across Delhi NCR• Check & reconcile Maintenance Bills• Manage Vehicle Maintenance, Spare- Parts, and Scrap.• Coordinate with RTA for new Vehicle Registration.• Reconcile & cross check mechanical work & spare-parts.• Coordinate with the on-ground team to Check Spare-Parts quality (to ensure that they are bringing new ones)• Check and coordinate with the Electronic lab team to prepare to Play Back, Visual Reports, and Mileage Reports on a Regular Basis.• Manage vehicle master data including inspection, Tax, and Insurance for 1000+ vehicles. • Reconciliation of GPS data of each vehicle.• Co-ordinate with the Operations team regarding any battery issues and rectify it through the Vendor partner.• Co-ordinate with the Battery Partner team if any issues are related to the battery.• Manage vehicle data on daily basis.• Coordinate with the Operations team regarding any parking station issues.• Ensuring the operations team provides all the required reports on time.• Make collection reports on a weekly basis from each parking station for a smooth flow of cash handling.

Responsible for processing order to vendor Manually or through automation. Responsible for both Customer and restaurant order to be delivered on time. Responsible for taking escalation of customer as well as vendor facing any issue regarding payment. Responsible for order processing to vendor & maintain anti cancellation with replacing order. Responsible for solving the refund tickets of the customer. Responsible for solving restaurant tickets about updating their Menu. Manage OPT & Login Hours on daily basis Coordinating with team member to achieve OPT when they requires. Coordinating with team member in order processing Queries. Coordinating with Food Panda Delivery Rider to deliver the order on Time.

Motivate and inspire team members. Provide the team with a vision of the project objectives. Coordinate with internal and external customers as necessary. Obtain and coordinate space, furniture, equipment and communication lines for team members. Provide status reporting of team activities against the program or she-duel. Maintain DSR daily/weekly/monthly basis. Escalate issues which can’t be resolved by the team. Create an environment oriented to trust, open communication , creative thinking, and cohesive team effort. Reporting to the manager regarding team performance, sales report daily/weekly/monthly basis.

Responsible for both Primary and Secondary sales of Times Jobs in Online. Identifying competitors presence and activities in the market and developing sales strategies Provide strategic support to marketing team for sales activities Analyse sales data to identify market trends and moves To follow and ensure Indent provided by sales team with production department To co-ordinate with marketing team to introduce new product/pricing etc.