Pardeep Singh Email & Phone Number

Al Rayyan Municipality, Qatar

Airport Road

Doha, Qatar

Receive each guest call in a professional and friendly manner•Maintain effective communication with all related department to ensure smooth service delivery•Handle every query in a polite and courteous manner and exceed guest expectations•Ensure guests are greeted by name upon calling as per the Rotana Standard•Maintain an up to date knowledge of the hotel and local services•Maintain an awareness of guest profile through the Opera guest profile system•Complete management’s long distance call vouchers and record them on the traffic sheet•Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard•Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls•Take messages for guests and management as per the required standard.

Doha, Qatar

Consistently offer professional, friendly and engaging service Clean all assigned guestrooms including: dusting, making beds,soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies Sign in and out master keys daily Maintain proper usage of cleaning supplies and equipmentUpdate and record all cleaned rooms Return and properly tag all lost and found articles in the Housekeeping OfficeFollow departmental policies and procedures and service standardsReport necessary maintenance itemsFollow all safety and sanitation policiesOther duties as assigned

Ludhiana Area, India

Barnala Bye Pass Road

Register guests and assigns rooms. Accommodates special requests whenever possible.Assists in preregistration and blocking of rooms for reservations.Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.Understands room status and room status tracking.Knows room locations, types of rooms available, and room rates.Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.File room keys ( only for manual room key hotels)Knows how to use front office equipment.Process guest check-outs.Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,Follows procedures for issuing and closing safe deposit boxes used by guests.Uses proper telephone etiquette.Uses proper mail, package, and message handling procedures.Courier Mail RegisterReads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.Attends department meetings.Reports any unusual occurrences or requests to the manager or assistant manager.Knows all safety and emergency procedures, Is aware of accident prevention policies.Maintains the cleanliness and neatness of the front desk area.Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.