Building High Performing Team to Drive Revenues for New & Repositioned Business Divisions

• To develop networking and cultivate strong business relationship with Architects and contractors• Work towards Customer satisfaction.• Increase the business base of the company • Make frequent visits to the project sites• Do Liasoning work with Designer on day to day basis.

• Handling all leads, sales, after sales support.• Increasing sales and enquiries through various marketing activities including Architect meets, Contractors meet regularly• Maintaining database of Architects, Clients and contractors and maintain business relations • Participation in religious/cultural events for Brand awareness • Presentation of product/ samples to Architects and clients• Maintaining distributor stock• Handling sales team, dealer queries and distributor manpower management • Joint visits with dealer/distributor to sites and Architects

• Business generation by selling Professional after sale services to customers. Provide marketing support to ensure product optimization via customer meet and assisting with demonstrations and van campaigns. • Develop channel partner's service marketing/profitability capabilities by providing training through presentations on profit drivers, enablers and increasing customer retention. Advocate for continual improvement in customer experience to increase brand loyalty focusing Life time customer value; including Net Promoter Score (NPS)/Customer Relationship Management (CRM).• To resolve product and performance issues with channel partners/customers and communicate with HO on appropriate issues and solutions • Managing efforts in developing channel partner's product support capabilities (Service ADVISOR, Dealer Technical Assistance Centre, Tools, Facilities, Warranty Administration) to improve customer satisfaction • Administer Track and report competitive performance. • Channel partner action plan record, monitor and review for process implementation. • Working capital management; Establishing and optimising initiatives like- reduction in inventory level, quality of inventory, timely order generation based on consumption for better operational efficiency.

• Dealer Development Activities: Review of Dealer development activities like AMC, service call letters, improvement/addition in workshop infrastructure, technicians uniform, door step service, service campaigns and draw corrective measure plan for achievement of desired result with target date & responsibility.• Market Intelligence: Visit to market place and meeting business associates/users etc. Assessment of overall service needs in town & planning for any requirement of appointment of HASP. • Customer Visits: Visiting customers regarding product usage, maintenance, customer education by dealer, customer expectations, difficulties faced by customer, dealer’s rating by customer w.r.t service capability, behavior of person dealing with customer at dealership, money charged fort visit charge, service, repairs, spare parts etc.• Spare Parts: Consumption, sales review & planning, spurious parts – usage, source of procurement etc.• Other Activities : Status of consumer forum case, service complaint register maintenance / follow up monitoring, review & usage plan of company subsidized vehicles, routine activities like warranty claims, project like work such as visit to some institutions, participation in demonstration etc.

Warranty Management , After sale service , MIS