Pardeep Kumar Email & Phone Number

Mississauga, Ontario, Canada

United Kingdom

Thornhill, Toronto, Canada

Toronto, Canada Area

Restaurant and Dining Management• Managed a restaurant staff of 80 members with the highest volume of sales in the country• Implemented and oversaw the restaurant processes from the stages of breakfast, drive-thru and then 24 hour operations• Opened, introduced and managed restaurant based on a new format according to the organizational goals• Planned, organized, directed, controlled and evaluated the operations of a restaurant or dining environment• Determined type of services to be offered and implemented operational procedures• Recruited staff and oversaw staff training and development• Coordinated staff work schedules and monitored staff performance• Controlled inventory, monitored revenues and modified procedures and prices• Resolved customer complaints and ensured health and safety regulations are followed• Negotiated arrangements with suppliers for restaurant suppliesSelected Achievements Generated an 7% increase innet profit through optimizing food cost by 4%, reducing labour costs by 3%, increasing customer satisfaction by 10% within 4 months byreducing excessive costs, strengthening staff capabilities, eliminating inefficiencies and simultaneously increasing sales by 10%• Won 3 Quarterly QSC Excellence Award by maintaining 100% MSP scores in the restaurant • Invited and organized 20 School and 6 NGO tours (within 9 months) to develop and strengthen our market base• Achieved Highest Breakfast Sale Record for the country at McDonald’s through pre-planning and management of staff, product and equipment • Recruited and trained restaurant staff based on attitude and skills resulting in employee churn rate of only 32% against the target of 70% for 2011

India