*Develop solution design, focusing on scalability, data integrity, and integration within the Salesforce ecosystem plus overlooking capability building within Salesforce Practise of 300+ individuals targetted around CPQ and RLM. Trained and Upskilled several resources 50+ approx. *Work with Marketing, Sales, and Product teams to define GTM strategies, highlighting new capabilities and value propositions enabled by the latest systems. *Create and communicate a detailed roadmap for each project phase, including milestones from kickoff to GTM. Such Projects contribute to 40% of PAT. *Assemble a skilled team of Salesforce architects, developers, business analysts, and administrators for successful project execution. 50+ resources targeted around Revenue Cloud Projects. * Ensure the CPQ, Billing, and RLM projects meet performance standards and are optimized for seamless integration with other Salesforce modules and ERP systems* Collaborate with cross-functional teams (Sales, Finance, Operations) and C-suite executives to gather requirements and establish project priorities. Direct involvement increased the efficiency by 30%*Oversee training programs for end users and administrators to promote adoption and empower users to leverage Salesforce solutions effectively. Drive Certifications, webinars & training for better user adoption which increased ROI by approx. 40% paving the way for increased client satisfaction & business expansion. *Incorporate security protocols, data compliance, and regulatory standards (e.g., GDPR) into the project’s architectural frameworks.*Led Salesforce RLM, CPQ, and Billing projects concerning strategy, planning, execution, team management, technical oversight, integration, change management, and GTM coordination—ensuring the delivery of high-quality solutions that drive revenue and operational efficiency.

*Conduct an overall assessment for potential customers while keeping track of new technologies combined with Competitor info.•Support the sales and business development team with defining winning solutions and proposals. •Ensure best practices are followed with utmost technology trends, Proof of Concepts, documentation, none functional requirements. Act as a bridge between the development team and the project stakeholders. •Assist and mentor the QTC team within practice enhancing the service offering, including sales and delivery collateral that can be commoditized and reused across multiple projects & clients. •Deliver full lifecycle SFDC implementations from inception to roll-out - the ability to lead and manage while being ready to roll up sleeves and be hands-on when needed. •Work with business and IT executives from the client to identify the business needs and define the business & technical solution architectures to fulfill the business needs. •Assist in defining and executing resource development to achieve the critical mass needed to support the pipeline of opportunities•Understand business requirements and translate these into technical solutions based on the chosen platform.•Design and create the underlying data structure and data flows to support the application build.•Design and build web & mobile interfaces on the Force.com platform using Visualforce, Apex, and other available tools.•Undertake R&D, and prototyping.

⦁ Perform hands-on solution design, solution architectures, architecture roadmaps, prototyping, proof-of- concepts, and development tasks as required in support of current and new projects.⦁ Ensure solution is scalable and meets overall business requirements.⦁ Work with On-shore teams actively in solution design and implementation.⦁ Proven functional expert in CPQ and/or Contract Management domain, Salesforce and Microsoft Azure platform. ⦁ Guide technical team to deliver a flexible and scalable solution.⦁ Upsell, Cross Sell by targeting the best opportunity & convert such leads in successful projects .

 Provide expert support on Apttus products viz. CPQ, CLM, Advance Approvals & X-Author for word and Excel i.e. Developers, Partners etc.  Work and execute SFDC - validation rules, approval processes, workflow rules, user setup, organization wide security settings to meet business requirements. Procure use cases and implement them with SFDC and Apttus  Analyze Debug logs for SFDC & Apttus issues and provide accurate solutions with immediate turnaround APTTUS certified professional for Contract Lifecycle Management ,Contract-Price-Quote & X-Author Product Suite Root cause and problem analysis of escalated issues and problems. Provide timelyself-driven results  Focused on customer service through competent subject matter expertise, timelyand thorough Communication, organization, and awareness An excellent team player with good communication skills, highly adaptable, with a flair for creativity in the CRM space Create reports and dashboards to ensure check on the team performance  Assist new hires and create ramp-up plans.  Create a strong knowledge base  Deliver SFDC and Apttus Product training as & when required Creating training plans for new joiners for CLM, CPQ and SFDC Certifications Understand the business model and strategically plan & implement Apttus Products  Conduct in house and onsite Interview's for candidates and judge them on basis of their technical abilities  Identifying training needs (Technical, Functional and Soft skills) and arranging for it

 Provide Exceptional Support for Allscripts products on Windows platform i.e. Windows Client and Server, VMware.  Create reports and dashboard’s on SFDC  Work on Excel and create reports responsible for managerial decisions and process enhancements Conduct Tech Trainings and impart Technical expertise  Manage escalations and co-ordinate with internal teams  Maintained and ensure a high Customer Satisfaction score  Fix bugs & Troubleshoot Microsoft issues.  Serve as a liaison between team and management while, also co-ordinate team activities

• Sorted the broadband & wireless related issues with verbal communications• Addressed the escalations & utilization of tools for technical troubleshooting• Worked on Citrix platform & remote access control• Maintained stacks parameters for monthly appraisal and followed the procedures which resulted in client satisfaction

• Perform regular maintenance on computers, printers, and other peripherals to ensure they are functional and up-to-date.• Troubleshoot hardware and software issues quickly to minimize downtime.• Monitor and maintain a stable, secure network, including Wi-Fi and LAN connections, to ensure reliable internet access for all users.• Configure routers, switches, and firewalls to manage traffic effectively and prevent unauthorized access.• Configure user accounts, time tracking software, and payment systems to facilitate smooth customer transactions.• Set up and manage customer access controls, ensuring users have appropriate access levels.• Monitor the performance of systems and networks, making adjustments or upgrades to optimize user experience.• Conduct regular backups and manage data storage to avoid data loss and ensure efficient data access.• Coordinate with hardware and software vendors for repairs, upgrades, or replacements as necessary.• Handle warranty claims and liaise with third-party support if required.• Document all maintenance activities, configurations, and issues for tracking and improvement.• Provide regular reports to management on system status, usage statistics, and any critical incidents.

• Install, configure, and maintain Windows desktop systems, ensuring proper software setup.• Monitor system performance and resolve performance issues on Windows desktops.• Implement security policies, antivirus updates, and endpoint protection to safeguard systems.• Provide end-user support, troubleshooting issues with hardware, software, and system performance