Seasoned Systems Administrator/Desktop Support Engineer with a proven track record of excellence. I excel in delivering expert support for servers, PCs, Macs, and mobile devices within Windows environments. My skills encompass precise configuration, vigilant monitoring, seamless upgrades, and meticulous maintenance of system hardware, software, and associated infrastructure.Technical Skills:Operating Systems: Proficient in Windows 11, 10, 7, and basic Linux. And Windows Server environments.Desktop Support: Skilled in diagnosing and resolving hardware and software problems Creating users, groups, GPOs, NTFS & shared permissions, and Windows security.Networking: Expertise in VPNs, networking, and remote connectivity, Familiar with basic network configurations and connectivity troubleshooting.Tools: Proficient in using IT tools such as Microsoft Office, remote desktop applications, and ITSM systems. Familiarity with Secure CRT, Wireshark, Packet Tracer, IPAM, and PRTG.Cloud: Experience with Office 365 Cloud and Azure Active DirectoryITSM Tools: Competent in using Remedy, Atera, and Jira (Atlassian).Training & Certification:Microsoft Windows 10 MD-102 (Feb 2024)Office 365 Fundamentals (MS-900) (Training completed) Microsoft Windows MS-100 (Training completed) Azure Fundamental AZ-900 (Training completed)Education: Master’s degree in Cyber Security from Northumbria University - New Castle, UKMy goal is to further develop my technical expertise and grow within the field of IT support. I am passionate about providing top-notch support to end-users, enhancing efficiency, and contributing to a team's success.I am excited about the opportunities that lie ahead as I continue to grow in my IT career. Let's connect and explore how I can bring value to your team.
