Brian Parent Email & Phone Number

Wilton Ct

Responsible for performance of global and local Managed IT services and staff for multiple business areas. Strengthen business partnerships to align the strategic vision with reliable and flexible technology requirements. • Drive work efficiencies, reliability, and innovation among IT staff to ensure the achievement of Key Performance Indicators (KPIs), optimizing service delivery and strategic alignment with business requirements.• Over the past two years, successfully managed and oversaw approximately 30 technology enhancement projects. These projects included customer relationship management (CRM) software implementation, migration of services to Azure cloud, acquisition technology integrations, transition from VOIP systems to Teams, and implementation of specialized business applications.

Fairfield, Ct

Oversaw central IT operations services in Latin America, ensuring delivery by the corporate hub. Led collaborative efforts to establish and execute regional IT strategy. Managed a regional core team in a matrix environment, monitoring performance targets and service levels. Initiated and drove continuous improvement initiatives, coordinated escalations, built user relationships, and oversaw project and portfolio management to meet targets.• Established and coordinated a core IT delivery team, increasing the volume of services provided to the region including data center hosting, backup and disaster recovery (DR) solutions, and application support by 56% over two years.• Represented multiple regional countries in global projects and strategic IT investments.

Istanbul, Turkey

Led IT Department in Turkiye, overseeing infrastructure, applications, technology partnership, project management, controlling, client services, and security. Managed IT project and operations portfolio for the business. Built and maintained relationships with stakeholders, including CEO, CFO, and department executives of healthcare, material, crop science, and shared services (HR, communications, accounting). Assessed needs of stakeholders and users improving the technology solutions provided to the business. • Managed operation and capital budget of $15,000,000 yearly. Increased user satisfaction ratings by 20% while governing spending.• Oversaw external providers/partners for IT application and infrastructure run and change.• Established and oversaw a portfolio of projects and programs including CRM, iPads, HR System, SAP enhancements, manufacturing track and trace, shipping logistics, data security compliance and awareness, circuit standards, corporate Wi-Fi, and document management.

Tarrytown Ny

Managed infrastructure delivery responsible for intake of all new IT projects and services, ensuring efficiencies, service-level agreements, and change management. Oversaw project proposals, execution of projects, user relations, and local IT infrastructure facility operations.

West Haven, Ct

Oversaw multi-site IT infrastructure projects and service delivery functions. Directed the work of multiple project managers and delivered projects on time, in scope, and within budget. Served as project manager for other IT infrastructure projects and as IT infrastructure program manager for major acquisition integration spanning 2.5 years and with project budget of $6,500,000.

West Haven, Ct

Project Leader, 2000-2001. Led infrastructure site projects and managed IT training program. Staff Analyst, 1998-2000. Carried out site-wide service desk process improvements and managed IT user training program. Systems Analyst, 1997-1998. Provide application support and managed research support desk and desktop support. Analyst, 1995-1997. Led R&D lab and manufacturing IT service desk and desktop support teams. Associate Analyst, 1994-1995. Provided application support and PC Desktop support.