With over 6 years of experience in the IT industry and a Master’s in Computer Applications, I am a dedicated business analyst /IT support analyst who excels in translating complex business needs into actionable technology solutions. My expertise includes collaborating with clients to gather comprehensive business requirements, crafting user stories, and establishing clear acceptance criteria to enhance development processes.I am adept at utilizing project management tools like Jira to document workflows, identify inefficiencies, and drive process improvements. My experience with Agile methodologies and ERP systems, particularly Neuo ERP, allows me to streamline operations and effectively manage Microsoft Dynamics 365 installations.Key skills include:- Requirements Analysis: Proficient in eliciting, analyzing, and documenting business requirements to ensure alignment between stakeholders and development teams.- Process Mapping: Skilled in visualizing and mapping business processes to identify gaps and recommend enhancements that improve efficiency and effectiveness.- Data Analysis: Experienced in analyzing data trends to inform decision-making and support strategic initiatives.- Stakeholder Engagement: Strong ability to build relationships with stakeholders at all levels, facilitating communication and collaboration to ensure project success.- Change Management: Adept at guiding organizations through change, ensuring that teams are prepared and supported during transitions.In addition to my analytical skills, I provide remote IT support, ensuring robust VPN connections and resolving technical issues with a strong troubleshooting approach. I manage IP addressing through DHCP, configure address pools, and tackle IP conflicts to maintain network efficiency. My role extends to installing and troubleshooting various devices, including printers, scanners, and CCTV systems.I take pride in my ability to liaise with external suppliers for IT services and equipment procurement, always ensuring alignment with budgetary constraints. My collaborative work with other branches enhances our collective IT support capabilities, ensuring that both software and hardware needs are met effectively.I am passionate about leveraging technology to drive business success and continuously seek new challenges to enhance my skills while contributing to my team’s goals. Let’s connect and explore how we can collaborate to drive innovation and efficiency in the tech landscape.