- Managing the implementation of new channels on the ad-tech media agency platform (named Digital Trading Platform), expanding campaign capabilities and improving media buyer experiences.- Leading the upgrade of back-end enhancements for the audience builder feature, improving functionality, streamlined performance, and an improved user experience.- Developing and executing a strategic product roadmap, aligning with business objectives and customer needs, resulting in increased platform adoption and customer satisfaction.- Collaborating with engineering teams to ensure seamless integration of new channels and back-end enhancements, delivering high-quality technical implementations.- Leveraging Meta and Google supported platforms to analyse campaign performance data, identifying optimisation opportunities and driving improved ROI for media campaigns.- Regularly conduct user research, usability tests, and data analysis to optimise the user experience and interface design, resulting in increased user engagement and platform usage.- Acting as a key liaison between internal teams and external stakeholders, managing expectations, gathering requirements, and ensuring successful and smooth collaboration.- Conducting market research and competitive analysis to identify industry trends, emerging technologies, and potential partnerships, providing strategic recommendations for platform enhancement.

- Primarily responsible for operating within the Service Delivery Team and taking ownership of onboarding new and existing customers to PT-X and other payment solutions. - Completing in-depth customer analysis and briefings to ensure that expectations are agreed and realistic project times are implemented and delivered. - Utilising a solid knowledge of systems and methods (Salesforce, PTX and Whitespace) to advise customers – leading customer projects (50+ at any one time) through the infrastructure and integration stage. - Managing changing workloads and customer requirements to ensure targets are met and a quality service is delivered in-line with business and customer expectations.

Product owner of the Urban Eat brand, consisting of over 200 products with a mix of sandwiches, wraps, salads and other cold and hot eating options.- Operated as Product Owner for the Urban Eat Brand (over 200 products) and other own brands. - Led product development processes from concept to launch – successfully delivered the major Urban Eat relaunch/rebrand consisting of new designs, subranges, packaging and improved sustainability. - Introduced sprint planning sessions across multi-disciplined teams – highlighted project scope and assigned tasks to ensure project requirements were met. - Managed artwork projects, worked in partnership with internal and external teams and regularly met with clients to maintain and improve relations and remove any project discrepancies. - Took responsibility for product performance and efficiency, completed user stories through market data analysis and identified latest trends and created/managed project range tiering analysis to ensure customer minimal viable product (MVP) expectations were achieved. - Completed risk analysis of story points to determine duration of each project and accurately assessed level of resource required.

- Ensured all products complied with legal regulatory standards and coordinated the company food safety program in-line with legal requirements within the food industry (gained Level 2 HACCP qualification). - Created back of pack recipes, provided guidance and advice to project management teams in relation to compliance with H&S and was instrumental in delivering employee training programs focused on H&S. - Led a team of 2, managed personal performance plans and set short/long term goals.

- Supported the Technical Manager and site teams, enhanced the site food safety and quality culture and provided assistance/leadership during customer/3rd party visits and audits. - Maintained accurate reports including KPIs and actions. - Challenged the HACCP teams in order to ensure food safety was at the forefront of decision-making processes.

Daily tasks included serving customers on cash registers, helping customers with queries, stock management, preparing the store for the next day, handling cash during transactions and end of day cashing up, ensuring there are enough staff for each shift and dealing with any queries that staff may have.Other duties also included dealing with medicines, advising customers on which medicines to take for certain symptoms, working closely with the pharmacist.

Worked for UPS during the London 2012 Olympics Duties included finding drivers with specific driving licenses to deliver products to and from Olympic Park and to ensure that there are no problems during the way. Duties also included staying to good contact with both the driver and customer and let them know of any issues that may arise.