As a Senior Associate at HSBC, I manage and lead teams for various aspects of service operations, such as process transition, transaction processing, trust accounting, quality assurance, and customer service.With over 20 years of experience in the service industry, I have developed core competencies in trade life cycle management, process documentation and implementation, training and development, and risk and compliance management. I have also contributed to multiple projects that improved operational efficiency, reduced errors, and enhanced customer satisfaction.I hold an MBA in Accounting and Finance from St. Francis Institute of Management & Research, Borivali (W), and a BCom from University of Mumbai. I am motivated by learning new skills, solving complex problems, and delivering value to clients and stakeholders. I value teamwork, innovation, and excellence in my work.