Highly skilled and results-driven BMC Helix Specialist with extensive experience in providing top-notch IT Service Management (ITSM) and service management solutions. Proficient in all aspects of BMC Helix, with a particular focus on migration and upgrades. Demonstrated ability to lead successful implementation, migration & upgrade projects ensuring minimal disruptions to business operations while maximizing the platform's capabilities. Key Highlights:BMC Helix Platform… Show more Highly skilled and results-driven BMC Helix Specialist with extensive experience in providing top-notch IT Service Management (ITSM) and service management solutions. Proficient in all aspects of BMC Helix, with a particular focus on migration and upgrades. Demonstrated ability to lead successful implementation, migration & upgrade projects ensuring minimal disruptions to business operations while maximizing the platform's capabilities. Key Highlights:BMC Helix Platform : As a expert in BMC Helix, I am equipped to harness the full potential of this powerful platform and bring value to every project.IT Service Management (ITSM): Leveraging BMC Helix's robust features, I have facilitated the transformation of ITSM practices, enabling seamless service delivery and enhancing user satisfaction.Automation: Skilled in leveraging BMC Helix's automation features to streamline processes and drive efficiency.BMC Helix Implementation : With BMC Helix, have completed multiple implementations which include all modules viz. Incident, Problem, Change, Release, Service Request Management, SLM & CMDB.BMC Helix Migration: Proficient in executing successful migration projects, ensuring seamless transitions to BMC Helix from legacy ITSM systems.BMC Helix Upgrades: Experienced in planning and implementing BMC Helix upgrades, optimizing systems for improved performance and capabilities. Show less

• Heading Technical Support team for Fujitsu Siemens Hardware• Handling Projects (New Installations / Migrations / Upgradation) for Customers with the team of engineers• Coordination and Updating Customers for the Status of the work• Level 2 or higher support and Escalation of Customer Complaints• Managing Spare Management and spare transaction with help of Logistics for the Customers• Hands on server related issues of Lotus Domino, Windows 2000 Active Directory and Proxy… Show more • Heading Technical Support team for Fujitsu Siemens Hardware• Handling Projects (New Installations / Migrations / Upgradation) for Customers with the team of engineers• Coordination and Updating Customers for the Status of the work• Level 2 or higher support and Escalation of Customer Complaints• Managing Spare Management and spare transaction with help of Logistics for the Customers• Hands on server related issues of Lotus Domino, Windows 2000 Active Directory and Proxy Servers Show less