•Leading analytics for Digital channels and Digital products to increase in customer onboarding•Leading analytics to increase Mobile Banking and Digital channels usage •Pre-Campaign analytics –Data-backed customer insights used for planning and designing of new campaigns for customer engagement. Providing Pre campaign analysis for business/product team to take decision.•Leading project of dashboard automations using Tableau/ Hadoop database.•Managing data warehousing from various data source in dedicated Datamart for the unit.•Working with New Mobile Banking Application team for data management and implementation of various reports & analytics to increase installation and usage

Vice President - Digital Channel Portfolio Management and Digital Banking AnalyticsLeading team of Portfolio manager for Digital Product portfolio management and Data Analyst to provide Analytics/MIS for Digital Banking unit.Good knowledge about Tableau, R, MS Excel, MS Access and SQL.Acquired trainings/certifications in GB, PMP, Data management and business analytics (ISI).

Senior Manager – Process improvement & AnalyticsLean Six Sigma projects (Improving TAT, Reduction in CRL breaches,Productivity improvement)Initiatives for process improvements.Providing analytical insight to enable business to take timely decisions to achieve set goalsInstrumental in designing of Analytical Reporting Dashboards and monitoring with Standard Measurement Systems & Controls to ensure Improvement and achieve goals.Work with Operations and Business to build Tracking Systems, Branch Scorecards & Operational Controls for Service, Quality, Efficiency, Productivity, Cost, Customer Service & other metrics.Conduct checks in Operations and assist Units in ensuring adherence to processes and initiating required Process Improvements.Analytical inputs to Senior Management by publishing Business Metrics.Automation of ReportsAutomating reports to reduce manual effort and prepare time by using Macros,VBA and MS Access.Strong knowledge of SQL/PL SQL.Facilitated implementation of various applications on Sharepoint platform