• 22+ years of overall experience on diverse technologies/platforms – software development, testing, implementation, cloud migrations, IT Infrastructure, etc• Telephony development and Integration experience on Asterisk based IVR / ACD / Dialer systems • Team building: Strong, proven abilities of building and managing large sized teams across multiple functions• Customer focus: Strong and proven customer interaction skills gained through numerous successful end to end service/project delivery cycles.• Delivery experience: Hands on, in-depth programs & projects delivery experience with global customers across the globe across multiple domains such as Portals, Dialer, IVR, CRM, Backend systems.• Excellent experience in pre-sales activities like preparing RFP responses, Estimations methodologies, SLA Management and post deployment support.• Diverse knowledge of various business processes, Good communication, interpersonal skills and outstanding ability to perform as a team player.• Played diverse functional & technical roles