- Leads operations and live support for critical Tax services that contribute to over £336bn of income for the UK Government. - Leads incident resolution for core Tax services with client-facing engagement. 100% of incidents resolved within agreed SLA. As a result, customer satisfaction increased by 90%.- Leads component, integration, unit and regression testing by actively engaging developers and architects to design test plans and cases which ensured all projects were delivered in agreed timelines.- Leads Knowledge Transfer sessions on critical services to new and current team members through actively coaching team members.- Provided evaluation, design and development of critical databases and database applications.