Parichay Dhami

Parichay Dhami Email and Phone Number

PG-Product Management - IIM-Indore, A-CSM, A-CSPO, Certified PRINCE2® Practitioner @ OroSoft
Parichay Dhami's Location
Mumbai, Maharashtra, India, India
Parichay Dhami's Contact Details

Parichay Dhami personal email

About Parichay Dhami

Focused Project Manager & Business Analyst with 4+ years of experience performing multi-function management and business analysis for various projects. Demonstrated experience in project management principles.Skilled in CRM, Business Planning, Customer Service, Office Administration, Problem Solving, and Business Process Improvement. Rich experience in working closely with the Client Organizations and the Solution Design Teams to deliver Effective solutions.Through Cultivated Dynamism, pro-activeness and ease of adapting to new environments and technology, successful in building lasting internal, external and international partnerships using skills acquired from working with international clients for over eight years.• Focused on business and strategic leadership, establishing effective communication channels for collaborating with internal and external customers to achieve desired results.• Experienced in using inputs from various departments for deploying the Best Fit solution, customer centric activities and a sound understanding of the intricacies within the development, service and support industry.• Proven ability to work within a team environment, manage multiple projects, and adapt to frequent change, influence and lead cross-functional teams in an environment of competing interests and limited resources.• Expert problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.• Adept to multi-tasking, relationship building, customer service orientation and having strong communication and interpersonal skills, I can effectively communicate and work with both technical and functional personnel across various levels of the Organization.• Project Management, Vendor Management, Team Management, Conflict Management, SLA.

Parichay Dhami's Current Company Details
OroSoft

Orosoft

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PG-Product Management - IIM-Indore, A-CSM, A-CSPO, Certified PRINCE2® Practitioner
Parichay Dhami Work Experience Details
  • Orosoft
    Business Analyst
    Orosoft Nov 2018 - Present
    Mumbai Area, India
    • Responsible for Requirements Gathering, Developing Business Case, Stakeholder Analysis and Management• Project Management including SOW, Communications, Risk and Requirements Management• Involved in User Stories and Use Case Specification Document• Creating Requirements Traceability Matrix, BRD, SRS• Requirements Analysis, Translation and Communication, Business Process Analysis• Creating Functional and non-Functional Requirements Documents, User Training Manuals, Functional Material and other Instructional Guides and the Final Product Documentation• Developing Test Scripts and Test Reports, Comprehensive Module and Integration Testing, UAT • Project Implementation, Conducting Integration Testing in Production Environment• Maintenance of System and Operations and Team Building
  • Ambit Software
    Crm Functional Support Lead
    Ambit Software Nov 2015 - Feb 2018
    Mumbai Area, India
    • Responsible for Continued Support, Cross-Functional Supervision, Delivery Tracking, SLA and Quality, Time sheet Management, Team Building & Mentoring, Client Relations and Presentations.• Prepare Project Documentation, BRD, FRD, Software requirement, Test cases, Unit Testing and UAT, Implementation and Training, Deliverables, Finances and Resource Allocations• Responsible for Budgeting and Forecasting, Requirement Analysis, Project Scheduling, Expense Reporting, Risk Management, Status Reporting, Testing-Quality Assurance-Project Rollout and Support Handover-Support, Business and IT Planning• Develop strategy and architecture for clients in alignment with business plans• Collaborate with participants to determine project timeline• Account for complete project lifecycle from inception to closure
  • Wipro Technologies
    Technical Team Manager
    Wipro Technologies Apr 2015 - Oct 2015
    Navi Mumbai
    • Responsible for Partner Technical Lead Review and Case Hygiene, Critical Cases.• Managed Customer Escalations, set Customer Expectations and Recovery.• Lead Client Calls and Actively Engagement with Customer Success Managers, Partner Account Managers and Get-Help Teams to help Case Resolutions.• Continuous Client Engagement by way of Wipro-Microsoft Technical and Managerial Review interactions, weekly and monthly volume analysis, performance and survey analysis, trend forecast, measures for improvement.• Responsible for SLA, Case Documentation, Labour, Phone-Time and Surveys• Monthly ‘one-on-one’ sessions with team-members to carve their growth plan.• Improved Team Motivation and Engagement by allotting reporting and mentoring tasks.
  • Wipro Technologies
    Technical Team Lead - Microsoft Dynamics Crm 2011, 2013, 2015 Online Technical Support
    Wipro Technologies Apr 2013 - Mar 2015
    Navi Mumbai
    • Managed Case Study sessions and Triages for the team.• Responsible for Technical reviews on cases ensuring Technical Progression of the case.• Responsible for SLA, Case Documentation, Accurate Labour Logging and managing Phone-Time.• Assisted the hiring and training team, Involved in Candidate Interviews and Product Training of Microsoft Dynamics CRM Online of 2 batches.• Owing to Business Requirement, stepped up to the role of an Acting Team Manager for 4 months and my role had expanded to the management of Support activities with daily reporting to the management and clients.• Responsible for Technical Assistance to clients using Microsoft Dynamics CRM 2011, 2013 and 2015 Online.
  • Wipro Technologies
    Support Engineer - Microsoft Dynamics Crm 2011, 2013 Online Technical Support
    Wipro Technologies May 2011 - Mar 2013
    Navi Mumbai
    • Case Research and troubleshooting on the application part, Outlook client installation and configuration, SharePoint integration, email router installation and configuration, server-side sync integration.• Troubleshooting using tools such as ProcMon, Fiddler and Visual Studio to find out errors caused due to customizations.• Raising and Monitoring Major and Common errors through Product Studio for bug fixes.• Continuous client engagement regarding case progress.
  • Wns Global Services
    Sr. Csa
    Wns Global Services Dec 2009 - Apr 2011
    India
    • Responsible for handling customer calls for Airline reservations.• Promoted for Specialty desk for package reservations.• Promoted to Escalation Desk for managing Escalation Calls.• Ticket changes and reissue using tools such as SABRE and KATANA.

Parichay Dhami Skills

Service Delivery Team Management Transition Management Outsourcing Customer Satisfaction Crm Vendor Management Customer Service Sla Business Analysis Cloud Computing Sharepoint Management Consulting .net Software Project Management Customer Relationship Management Requirements Analysis Soft Skills Six Sigma Operations Management Operating Systems Change Management

Parichay Dhami Education Details

Frequently Asked Questions about Parichay Dhami

What company does Parichay Dhami work for?

Parichay Dhami works for Orosoft

What is Parichay Dhami's role at the current company?

Parichay Dhami's current role is PG-Product Management - IIM-Indore, A-CSM, A-CSPO, Certified PRINCE2® Practitioner.

What is Parichay Dhami's email address?

Parichay Dhami's email address is pa****@****ail.com

What schools did Parichay Dhami attend?

Parichay Dhami attended Sikkim Manipal University - Distance Education, Kamalnayan Bajaj.

What skills is Parichay Dhami known for?

Parichay Dhami has skills like Service Delivery, Team Management, Transition Management, Outsourcing, Customer Satisfaction, Crm, Vendor Management, Customer Service, Sla, Business Analysis, Cloud Computing, Sharepoint.

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