Product & Business Leadership:- Led the launch of myUpchar B2B Chemist App, driving ₹300K daily sales in 4 months.- Scaled teleconsultations from 600 to 3,000 daily; built medicine operations from 10 to 1,200+ daily orders with a team of 20+ pharmacists.Growth & Revenue Expansion:- Developed user personas for 4M+ customers, enhancing support systems.- Optimized supply chain, achieving 1,000+ daily shipments and scaling revenue from ₹200K to ₹25M/month.Team & Operations Management:- Managed a cross-functional team of 100+ professionals, optimizing resources, streamlining operations, and driving accountability across departments.

- Responsible for multiple products, track progress and identify and correct any delays in rollout.- Manage the pre-sales (Plan, schedule, track and manage Platina’s products demo, trials, RFI/RFP) and after-sales activities (Support docs and trainings).- Manage the customer support and timely resolution of all the support tickets in ZenDesk.- Work as a Product evangelist and solve customer unique use-cases through product.- Responsible for Delivering excellent experience to customers while on-boarding them on SkillPoint.- Managed overall relationship with all clients, which include: Increasing adoption, ensuring retention, and satisfaction.

- Product roadmap planning; features conceptualization & prioritization.- Coordinate with Design, DEV, GUI and QA teams to gather estimates and roll-out planning.- Current Product Feature Improvement planning and setting bug fixing priorities.- Defined and managed the product support and process , reviewing product feedback from customer success team and fit these requirements in to new Product features.- Managed the partnership program.

- Responsible for Global Licensing & Orders operations for Atrenta's Products. - Helping Synopsys Order management and licensing Team to understand and integrate ATRENTA’s Worldwide Licensing operation in Synopsys's Process.

- Managing ATRENTA’s Worldwide Licensing operations including fulfillment, license compliance, contract analysis and sale support.- Responsible for order booking activity including development and implementation of order fulfillment policies and guidelines. - Managed and planned process for migrations of global customers to new licensing upgrades. - Handled the Acquisition of NextOp Software licensing and its integration/merger in ATRENTA’s process. - Providing complete license related issue support to Worldwide customers, R&D and internal support team. Help them in license debugging and new feature verification.

WebPlains Information Systems is a Delhi based Software Company dealing in HRIS and Recruitment Management Solutions .Our SkillPoint family of staffing management software is one of the leading product in domestic market. Key Result Areas:- Installing, Testing & configuring SkillPoint Server at clients network.- Creating User Database, Configuring Client tools and porting the User Data.- Configuring security settings and Access permission in co-ordination with clients IT Staff.- Define and Explain Administrative tasks like Database backup Day-to-Day application handling to Clients admin team.- Managing key accounts as single point of contact for all issues pertaining to SkillPoint Usage.- Identifying and rectifying the issue over phone line, email or by using Citrix remote support tools like GoToAssist or GoTomeeting.- Explain the functionality or feature set of SkillPoint in contest of clients Workflow and usage pattern.- Preparing & updating documents related to Clients Support call history to ensure fast resolution of problem and quick turn around time.- Maintaining schedule of License, up gradation etc.- Providing End User Training & Administrative Training to Clients team.