AeroLeads people directory · profile
Jay P. Email & Phone Number
Senior Vice President, Workforce Management
at
ResultsCX
1 work email found
@results-software.com
1 phone found area 864
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Vice President, Workforce Management
Location
Simpsonville, South Carolina, United States
Company size
Who is Jay P.? Overview
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Quick answer
Jay P. is listed as Senior Vice President, Workforce Management at ResultsCX, a company with 13712 employees, based in Simpsonville, South Carolina, United States. AeroLeads shows a work email signal at results-software.com, phone signal with area code 864, and a matched LinkedIn profile for Jay P..
Jay P. previously worked as Senior Vice President Workforce & Quality at Ttec and Member Of The Board Of Advisors at Global Wfm Chartered Body (Gwfm) Us & Canada. Jay P. studied at University Of North Carolina At Charlotte.
Company email context
Email format at ResultsCX
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*@results-software.com
68% confidence
AeroLeads found 1 current-domain work email signal for Jay P.. Compare company email patterns before reaching out.
Profile bio
About Jay P.
I have over 23 years of Customer Service experience and over 20 years of BPO experience of managing operations, workforce management, and support teams. I have supported clients from the fields of automotive, financial, healthcare, insurance, cable, consumer, wireless, energy, communication, and social media verticals.In operations environment I have managed multiple teams doing IB customer services, Soft Sales, OB cold calling using dialer, Email, Chat, Emergency queue, and back office. In workforce environment I have managed multi-client, multi-site, and multi-channel support functions covering full cycle support (planning, forecasting, scheduling, real-time, reporting, financial forecasting, analytics, and application mgt).Specialties: Ops Mgt, Problem Solving, Analytics, Workforce Management, Multi-site & Multi-client environment,
Listed skills include Bpo, Workforce Management, Process Improvement, Call Centers, and 46 others.
Current workplace
Jay P.'s current company
Company context helps verify the profile and gives searchers a useful next step.
Resultscx
14 roles · 25 years
Jay P. work experience
A career timeline built from the work history available for this profile.
Senior Vice President Workforce & Quality
Current
Oct 2024 - Present
Member Of The Board Of Advisors
Current
Jul 2019 - Present
Senior Vice President, Workforce Management
Supporting organization with Workforce Management, Reporting, Business Intelligence, Capacity Planning.
Dec 2020 - Oct 2024
Vice President Global Workforce Management
Providing support to the WFM function for the organization and in service of all of our team members across the globe. - Core Workforce Management- Workforce Management Services - Capacity Planning - Reporting / Analytics - Forecasting
Feb 2017 - Dec 2020
Vice President Of Global Support
Overseeing functions such as...- Workforce Management- Reporting / MIS- Project Management- SWAT- DRBC
Oct 2014 - Nov 2016
Vice President, Production And Operations
Perceptis
Responsible for core operations, workforce management, training, quality and other support functions. Was successful in providing 150% return to the operational investment provided. 85% SLA achievements in last 12 months and with limited client churn. Prior to leaving I supported transition as the company acquired by Blackboard..
Jun 2012 - Sep 2014
Workforce Operations Lead - Global Services
Core Responsibilities: Supported workforce operations functions onshore and offshore. - Over 200 clients and 4 BUs- Over 3000 FTEs and over 5000 FTEs during peak monthsMajor Accomplishments: - SLA delivery over 90% on KPIs- Supported several major projects impacting all aspects of business- Restructuring and re-alignment of workforce operations team.
Apr 2011 - Jun 2012
General Manager
Apac Customer Services
Mar 2010 - Apr 2011
Sr. Director, Workforce & Gcc
Apac Customer Services
Jun 2007 - Jun 2010
Workforce Planning Manager
Nov 2005 - Jun 2007
Command Center Manager
Convergys
May 2004 - Dec 2005
Workforce Manager
Sitel Corporation
Jun 2003 - May 2004
Team Manager, Sales Manager
Sitel Corporation
2001 - Jun 2003
2 education records
Jay P. education
Education record
University Of North Carolina At Charlotte
Education record
Chapel Hill High School
FAQ
Frequently asked questions about Jay P.
Quick answers generated from the profile data available on this page.
What company does Jay P. work for?
Jay P. works for ResultsCX.
What is Jay P.'s role at ResultsCX?
Jay P. is listed as Senior Vice President, Workforce Management at ResultsCX.
What is Jay P.'s email address?
AeroLeads has found 1 work email signal at @results-software.com for Jay P. at ResultsCX.
What is Jay P.'s phone number?
AeroLeads has found 1 phone signal(s) with area code 864 for Jay P. at ResultsCX.
Where is Jay P. based?
Jay P. is based in Simpsonville, South Carolina, United States while working with ResultsCX.
What companies has Jay P. worked for?
Jay P. has worked for Resultscx, Ttec, Global Wfm Chartered Body (Gwfm) Us & Canada, Sutherland, and Qualfon.
How can I contact Jay P.?
You can use AeroLeads to view verified contact signals for Jay P. at ResultsCX, including work email, phone, and LinkedIn data when available.
What schools did Jay P. attend?
Jay P. studied at University Of North Carolina At Charlotte.
What skills is Jay P. known for?
Jay P. is listed with skills including Bpo, Workforce Management, Process Improvement, Call Centers, Outsourcing, Operations Management, Leadership, and Training.
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