• Provide strategic leadership and oversight to the Identity and User Access Management team, ensuring the design, implementation, and maintenance of efficient and secure access controls.• Develop and execute identity and access management strategies, aligning with business objectives and regulatory requirements.

• Lead, developed and managed project plans, timelines and ensuring adherence to project milestones and successful project delivery.• Identified and proposed automation project for a workflow, resulting in a substantial reduction of manual workload of more than 500 tasks. Additionally, took charge of the project's design and testing phases, ensuring seamless execution and successful outcomes.• Collaborated with the development team to successfully implement various user entitlement processes using UiPath, a Robotic Process Automation tool. One of the significant automations achieved was streamlining the offboarding process. Additionally, took the lead in designing and testing the entire project for Robotic Process Automation using UiPath.• Expand the scope of the Identity Access Management team by coordinating with relevant business and development team on the respective application acquisitions.• Conduct IAM process analysis and documentation to identify areas for improvement and optimize IAM process.• Collaborate with stakeholders to assess and mitigate risks, conducting regular audits and reviews to identify and resolve security gaps.• Managed access recertification.• Lead cross-functional teams to define access control policies, procedures, and standards, ensuring compliance with industry best practices.• Effectively managed escalations, resolving issues promptly and maintaining smooth operations.• Assisted in business continuity plans for IAM systems.• Ensuring optimal utilization of human resources within the team.

• Effectively managed and supervised the day-to-day operations of the IAM team, ensuring the timely completion of tasks and projects while maintaining a high standard of quality and efficiency.• Led the end-to-end project design and testing of the GoUserAdmin tool, an innovative solution aimed at replacing the existing RBAC system. Collaborated closely with the development team, providing valuable insights and guidance throughout the implementation process to ensure a successful and seamless deployment.• Streamlined on-boarding, off-boarding process and Internal Transfer process for employees.• Managed Recertification process.• Instrumental in audit findings and implemented remediation measures to address identified vulnerabilities and strengthen the IAM infrastructure.• Managed On-boarding process of the newly acquired company. • Designed and implemented identity and access management strategies for clients, ensuring secure and efficient user authentication, authorization, and provisioning processes.• Collaborated with cross-functional teams to develop and enforce user access policies, including role-based access controls and least privilege principles.• Provided technical support and mentorship to junior team members, fostering their professional growth and ensuring the successful implementation of IAM projects.• Driven by a client-centric approach, consistently seeking opportunities to enhance client satisfaction by proactively addressing their IAM needs and delivering prompt resolutions.

• Effectively managed the lifecycle of user identities, including provisioning, de-provisioning, and access revocation to ensure the confidentiality and integrity of data and systems.• Performed access recertification, privilege management, and access request management.• Streamlined on-boarding and off-boarding process for client users.• Through the efficient execution of Identity Management tasks, have consistently increased client satisfaction by providing faster turnaround time, ensuring zero confidentiality breach and added technical controls which are commensurate with the risks of a breach.• Proactive in identifying potential bottlenecks or delays and implementing strategies to mitigate them, ensuring timely completion of all responsibilities.• Participated in incident response activities, investigating and resolving security incidents related to user access management.• Handled escalated queries and support tickets, providing prompt and effective resolutions to ensure a positive user experience.• Worked with cross-functional teams to troubleshoot and resolve access-related issues.• Collaborated with senior leadership to align IAM program objectives with business needs, ensuring operational efficiency and regulatory compliance.• Development and documentation of identity and access management policies and procedures.• Developed and delivered training to end-users and IAM team members to ensure effective use and operation of IAM systems.

• Gained knowledge on External user process. • Expertise in managing internal and external user provisioning processes, effectively assigning appropriate access privileges to new employees and promptly revoking access for terminated employees.• Adept at providing comprehensive assistance to External users in navigating remote access procedures, utilizing RSA Secure ID for enhanced security.• Ability to deliver extensive support to both internal and external users, promptly and efficiently resolving access-related issues at both Level 1 and Level 2, ensuring a seamless user experience.• Meticulously documented access related issue resolutions in a concise and organized summary document.• Assisted in Implementing single sign-on (SSO) solutions to streamline user authentication across multiple applications and platforms.• Committed to providing a seamless user experience through efficient and timely Identity Access Management operations.• Adept at managing multiple tasks simultaneously while maintaining a focus on quality and efficiency.

• Understanding Identity and Access Management (IAM) process.• Gained knowledge on RBAC tool (GUI of LDAP) for access management.• User access provisioning for diverse systems, encompassing both in-house and vendor-based applications, as well as regulatory platforms such as FATCA, FormPF, AIFMD, CPO-PQR, and others.• Assisting Internal users on the Remote access procedures through RSA Secure ID.• Consistently completed assigned tasks within the designated timeframe, strictly adhering to Service Level Agreements (SLAs) and ensuring compliance with audit controls, the company's Information Security Policies, and related sub-policies.