Experienced in diverse roles encompassing Project Management Officer (PMO), Business Process Improvement (BPI), and Developer (Dev), with a focus on enhancing operational efficiency.

- Leading organizational operation team by managing human resources with suitable positions and solving unexpected events to achieve the organiztion’s goals- Collaborated with the management team to settle organizational direction and align OKRs with the functional team for leading all departments in the same direction

- Leading the organization using the developed policies and devising strategies to run CHARM’s organization for over 100 diverse student members while maintaining business stakeholder and objective key result (OKR)- Establishing project management department for supporting board’s internal sub-project to maximize operating efficiency, analyze issues, identify risks, propose solution to be implemented and manage projects between organizations- Developing organizational structure for CHARM’s student associates to improve operation performance

- Analyzed operating process gaps in merchant operation and driver operation team to improve business efficiency and optimize headcount with automated tools- Optimized onboarding leadt ime in merchant working team up to 60% and reduce headcount up to 80% by creating automated working sheets- Created temporary rider recruitment web app to substitute missing step in driver Self-registration system

- Initiated automation project by reducing manual tasks from connecting backend systems to a working sheet to reduce working lead time in file information transfer- Developed file generating tools for creating bulk merchant information templates to support the working team

- Implemented rider recruitment dashboard and automated helpcenter in LineOA to minimize headcount of drivercare (customer service for rider) answering incoming contact while maintaining rider positive experience and recruitment lead time- Initiated data-driven project and impact assessment to develop standard operating processes (SOPs) for optimizing headcount and operational processes as well as maximizing agent’s performance- Investigating driver environment and food delivery industry trends to initiate operational strategies and improve business potential- Supported team leader to set up customer service KPI and key stat to improve quality and operational efficiency- Collaborated with colleagues to create rider compensation tracker to drive strategic cost reduction projects

- Managed Sponsorship and Finance team as a team leader to negotiate and maintain relationship with project’s partners- Planned strategies to find useful opportunities and new revenue stream for organization- Approached partner with valuable package and adjusting accordingly partner company’s requirement

- Designed business incubation program and organized training workshops for over 26 participant teams - Collaborated along with mentor to consult participants for launching their business

- Assisted manager to create Excel tools to improve database of Thailand wastewater treatment systems - Supported consultant to impose waste to energy policy guide - Worked with Thailand goverment to conduct on training in pilots, municipal solid waste management at kamphang subdistrict municipality