Paris Thibault Email & Phone Number

Cambridge, Ma

Data Systems ManagerMay 2022 - Present (2 years 3 months)Database Operations:○ Manages user accounts and permissions in Raiser's Edge & EveryAction databases○ Responds to, diagnoses, & resolves all Tier 1 & Tier 2 help requests from end-users○ Performs data hygiene tasks in both databases (merging records, updating coding, etc.)○ Adjusts database functions as needed○ Queries & exports data from both databases to create customized lists in Access○ Creates new and updates processes to align with staff needs and improve data health○ Notifies end users of correct procedures; corrects data inconsistencies as neededDocumentation, Technical Writing, & Training:○ Provides in-person or virtual end-user training for Raiser's Edge & EveryAction○ Assists staff in optimizing features; ensures they understand database integrity○ Creates and updates policy and procedural guides for both databases○ In partnership with the Data Systems Director, crafts database and data policies○ Creates standardized and role-specific job aids○ Recommends additional training or other end-user needs as appropriateAdministration & Management:○ Manages the Data Systems Coordinator & Data Systems Associate○ Supports Data Systems Director (proofing emails, scheduling meetings, etc.)○ Monitors the data collection process for events○ Stays informed of software updates, new features, and additional database servicesDatabase Documentation & Training CoordinatorMarch 2018 - May 2022 (4 years 2 months)○ Promoted to Manager in Spring 2022○ Promoted to Senior Coordinator in Spring 2019○ All duties of above position except staff management

Boston, Ma

Administration:○ Maintained staff performance records (attendance, accuracy, & customer service)○ Created weekly schedules and planned all time-off coverage, training, & meetings○ Updated & approved time cards○ Managed office (minor IT support, booking meetings/meeting minutes, answering phone and email inquiries, scanning/copying/faxing/mailing, creating documents, etc.)○ Utilized Microsoft Office Suite, ATMS+, UltiPro, ApplicantPro, WhenToWork, & other softwareHR, Training, & Development:○ Hired & terminated employees; authored & issued disciplinary action & reviews○ Evaluated performance through mystery shop feedback, attendance records, & financial data○ Planned all temporary, seasonal, & permanent job requisitions ○ Mentored 4-5 teen interns annually in conjunction with Teen Programs○ Crafted training guides, courses, & quizzes to increase staff retention○ Implemented reward programs to improve staff morale and financial accuracy○ Represented NEAq at 2017 MRC Hiring Fair○ NEAq Diversity Council Member○ NEAq Customer Service TrainerFinance/Operations:○ Directed daily workflow in both the Ticket Booth and IMAX Theater ○ Corrected and finalized end-of-day revenue, group, and partner sales○ Audited refunds and updated accuracy records○ Responsible for monthly reporting (inventory, accuracy, attendance, etc.)○ Assisted with annual budget creation & monthly budget analysis ○ Designee for all meetings that the Box Office Director was unable to attend○ Held acting authority in the absence of the Box Office DirectorCustomer Service:○ Actively managed staff and interns on site to maintain efficient admission operations○ Positively resolved all ticketing and revenue concerns from staff & partners

Boston, Ma

HR, Training, & Development:○ Created a Team Leader Training Guide to ensure consistency in knowledge and performance○ Monitored & coached staff on financial accuracy, operational tasks, & customer serviceFinance/Operations:○ Partnered with store manager to reduce sales deficit from 60% to 30% within four months○ Monitored staff register funds, payroll and tips; prepared bank deposits; maintained supplies○ Coordinated daily bakery order in accordance with sales history and customer demand○ Performed nightly, weekly, and monthly inventoryCustomer Service:○ Efficiently fulfilled both counter & catering orders including coffee/tea, pastries, & cakes

Watertown & N.Dartmouth, Ma

Customer Service ManagerMarch 2008 - August 2012 (4 years 5 months) | Watertown, MA HR, Training, & Development:○ Store & District Trainer for Customer Service Managers; restructured cashier training○ Hired and terminated employees; authored & issued disciplinary action & reviews○ Chosen as the Top Performing Manager 5 times between 2010 and 2012Finance/Operations:○ Opened and closed registers daily; managed operational expenses○ Coordinated daily brand management and scheduling for 10 – 50 employees ○ Assisted the Customer Service Executive with event planningCustomer Service:○ Actively managed staff on the sales floor to maintain efficient and friendly service○ Provided positive solutions to all customer pricing, return, recall, and service concernsCustomer Service Representative August 2007 - March 2008 (7 months) | Watertown, MA ○ Handled returns & recalls and resolved customer concerns○ Promoted to Customer Service Manager in March 2008Customer Service Representative August 2006 - August 2007 (1 year) | North Dartmouth, MA ○ Maintained store key safe○ Handled returns & recalls and resolved customer concerns