Paris Thibault Email & Phone Number

Cambridge, MA

Data Systems ManagerMay 2022 - Present (2 years 3 months)Database Operations:○ Manages user accounts and permissions in Raiser's Edge & EveryAction databases○ Responds to, diagnoses, & resolves all Tier 1 & Tier 2 help requests from end-users○ Performs data hygiene tasks in both databases (merging records, updating coding, etc.)○ Adjusts database functions.

Boston, MA

Administration:○ Maintained staff performance records (attendance, accuracy, & customer service)○ Created weekly schedules and planned all time-off coverage, training, & meetings○ Updated & approved time cards○ Managed office (minor IT support, booking meetings/meeting minutes, answering phone and email inquiries, scanning/copying/faxing/mailing, creating.

Boston, MA

HR, Training, & Development:○ Created a Team Leader Training Guide to ensure consistency in knowledge and performance○ Monitored & coached staff on financial accuracy, operational tasks, & customer serviceFinance/Operations:○ Partnered with store manager to reduce sales deficit from 60% to 30% within four months○ Monitored staff register funds, payroll and.

Watertown & N.Dartmouth, MA

Customer Service ManagerMarch 2008 - August 2012 (4 years 5 months) | Watertown, MA HR, Training, & Development:○ Store & District Trainer for Customer Service Managers; restructured cashier training○ Hired and terminated employees; authored & issued disciplinary action & reviews○ Chosen as the Top Performing Manager 5 times between 2010 and.