Paris Bradshaw Email & Phone Number

Hilton Head Island, South Carolina, United States

Hilton Head Island, South Carolina Area

Managed new owner welcome team, increasing customer satisfaction ratings by 20% in 4 months.Oversaw team authoring development standards, processes and templates to produce consistent instructionalmaterials.Documented organizational best practices to implement operational standardization.Assessed employee performance to determine improvement in productivity and efficiency and recommendedtraining solutions when needed.Analyzed and resolved quality and customer service issues, recommending system improvements.Liaised regularly with upper management to ensure alignment of goals and objectives.Delegated tasks, freeing up time to focus on higher-value activities.Collaborated with cross-functional teams to create and implement new processes and procedures..

Hilton Head Island, South Carolina Area

Promoted to Supervisor within 13 months of employment. Investigated and researched issues to determine root causes and appropriate resolution methods.Developed and maintained working knowledge of internal policies, procedures and services to appropriatelyaddress customer issues.Assisted with mentoring new employees during and after training.Met daily customer service quotas with a focus on quality.Generated reports on customer service metrics to inform management.Maintained knowledge of company products to provide helpful suggestions and recommendations tocustomers.Used creative thinking and negotiation skills to resolve customer disputes.Remained open to feedback from supervisor and peers to build and improve skills set.

Hilton Head Island, South Carolina Area

Addressed customers courteously using suitable methods and problem-solving skills.Developed strong customer relationships and loyalty through effective communication.Provided account information to customers and explained bill service policies and customer rights.Responded to telephone/email inquiries and complaints following standard operating procedures.Maintained knowledge of company products to provide helpful suggestions and recommendations tocustomers.

Hilton Head Island, South Carolina Area

Handled cash, credit and debit card transactions accurately.• Obtained reservation information and followed rate ratios to accurately charge customers.• Answered customer questions about transportation, restaurants and entertainment.• Completed verification reports and system updates to maintain smooth operations.• Generated computerized customer bills and processed customer payments.• Greeted customers upon arrival and provided assistance with check-in.

Savannah, Ga

Issued room keys and scheduled wake-up calls to optimize guest stays.Performed end of day accounting tasks.Prepared reports for the next business day. Offered guests directions and information regarding local areas to enhance visits.Leveraged computerized system to assign rooms and generate rooming, housekeeping and maintenance lists.Assisted in maintaining cleanliness of lobby, front entrance and surrounding areas.Scheduled pickups or deliveries for guests with courier service.Thanked guests with genuine appreciation, providing gracious greetings and fond farewell.

Hallandale Beach, Florida, United States

Handled customer inquiries about order status and payment processing.Investigated customer disputes and chargeback related transactions.Reviewed account activity for suspicious activity or errors requiring further investigation.Reconciled account records with bank statements or other accounting records.Matched order forms with invoices and recorded necessary information.Reconciled and noted and reported discrepancies found in records.

Hallandale Beach, Florida, United States

Provided exceptional customer service via phone and email.Responded to telephone/email inquiries following standard operating procedures.Provided account and merchandise order information to customers. Explained billing policies and due dates.

Plantation, Florida, United States

Executed collection calls and correspondence to solicit payment on overdue account balances.Leveraged payment plan system to reduce customer delinquency.Maintained a thorough understanding of legal regulations related to collections.Negotiated with customers to reach payment agreements.Received payments and post amounts paid to customer accounts.

Bachelor'S Degree, Industrial And Organizational Psychology

High School Diploma