As Senior Institute Administrator at the Australian National University Institute for Space (ANU InSpace), I support the delivery and operations of the institute and six major programs, including the iLAuNCH program. I collaborate with key stakeholders to ensure successful project outcomes, providing reporting, financial oversight, and operational support. My focus is on coordinating across teams to streamline processes and ensure that strategic objectives are met efficiently and effectively. I am currently working on:• Assisting with program delivery and operations for six major programs, focusing on project coordination and stakeholder management.• Providing financial oversight and reporting to support program success, ensuring alignment with strategic goals.• Coordinating with cross-functional teams and stakeholders to ensure smooth project execution and adherence to timelines.• Developing process improvements and contribute to the overall operational efficiency of program delivery.

As the Finance Officer at ANU Financial Shared Services Client Services Team, I manage the finance service desk and independently oversee the payments email inbox. By documenting and streamlining processes, I have improved efficiency and reduced response times, ensuring smooth financial operations and excellent stakeholder service. My ability to resolve a high volume of tickets demonstrates my focus on delivering timely, effective solutions in a dynamic environment.• Documented and streamlined the payments inbox processes, improving response times for 300+ monthly inquiries. • Consistently resolved a high volume of service desk tickets, providing updates on an average of 60 tickets per day, demonstrating strong problem-solving skills.• Coordinated weekly payment runs, ensuring timely and compliant transactions.• Developed process documentation and training materials to enhance team performance.• Engaged with stakeholders to resolve complex financial issues and improve service delivery.

In November 2021, while continuing to be in charge of Finance and Contract Administration, I further took on Tender Administration and ICT Labour Hire Procurement. My additional responsibilities include the following:• Tender Evaluation and Analysis• Proposal Development and Submission• Tender Process Improvement• ICT Labour Hire Procurement (Contractor sourcing, selection and engagement, contract negotiation & onboardng and management).

Since January 2021, I have been the first point of contact for all finance related issues for all clients and vendors, including government departments as well as private businesses. In addition to Accounts Payable, my key responsibilities include:• All Finance Operations (Accounts Receivable, Reconciliation, General Ledger Management and Asset Management)• Cash Flow Management • Financial Reporting and Compliance• Payroll Management• Contract Management

At 1st People Services, I was initially engaged as the Accounts Payable Officer. My responsibilities included: • Processing, reviewing and verifying invoices,• Maintaining and updating Accounts Payable register,• Reconcilation and resolving any discrepancies,• Facilitating weekly Accounts Payable meeting, and• Liaising with vendors to resolve any payment related issues