At URBN Playground, my focus is on delivering top-tier customer service through a hospitality-centered approach that prioritizes satisfaction and engagement. With a track record of driving growth and retention in amenity memberships, I harness strategic planning and customer engagement for tangible results. My team benefits from regular coaching and development, ensuring they are equipped to promote our app technology effectively, which enhances program usage and ancillary sales.Previously, as Fitness Manager at New York Sports Club, my initiatives led to substantial sales improvements, contributing to a monthly net ROI increase. I've managed profit and loss with precision and developed performance measurement tools like KPIs, essential for tracking revenue growth and client retention. My expertise in new business development and project management, combined with bilingual proficiency in Spanish and English, positions me to excel in dynamic, growth-oriented environments.