Paris Ramos Email & Phone Number

New York City Metropolitan Area

Deliver exceptional customer service through a hospitality-focused, customer-first approach.Oversee and manage multiple amenities, including the amenity desk, swimming pool, fitness center, and weekly event and group fitness class schedules.Drive growth and retention of amenity memberships through strategic planning and customer engagement.Lead the onboarding, training, and continuous development of team members with proactive coaching and feedback.Promote the company's app technology to boost customer engagement, increase program usage, and drive ancillary sales, while coaching staff to effectively market the app.Market and sell amenity memberships, fitness packages, event tickets, and services through both direct interactions and the app platform.Ensure compliance with all health and safety regulations and protocols.Serve as the primary point of contact for customer inquiries, addressing questions, concerns, and needs promptly.Contribute to enhancing the property’s attractiveness and value by delivering an outstanding customer experience and promoting membership offerings.

New York City Metropolitan Area

Spearheaded initiatives to develop and implement effective strategies, resulting in significant sales and retention improvements.Successfully managed the profit and loss (P+L) for the club, consistently delivering a monthly net ROI increase of $30k.Oversaw staff payroll management, ensuring timely and accurate compensation.Led the recruitment and selection of new staff members aligned with the club's evolving needs.Developed and executed Individual Development Plans (IDP) for team members to enhance their skills and performance.Orchestrated the creation of quantifiable Key Performance Indicators (KPIs) specific to revenue growth and client retention, enabling accurate performance measurement.

New York, United States

Generated $6M in revenue within first 3 months: 36% increase in company salesBuilt and maintained client relations and advised as the liaison between Real Estate brokerages and in-house hard money lender to help navigate potential clients to taking advantage of cash offers, helping to close deals 25% fasterManaged a portfolio of 200+ potential investors, agent and clients and bridged the conversations to aid in quick close deals, aiming for less than 30 daysModified companies acquisition pitches to more efficiently scale growth by managing a process to re-engineer, improve and consolidate end-to-end service processes; restructured communication flow within the department and cut down pitch time by 50%

New York, United States

Conducted workload assessments and devised new operational processes that led to a 40% increase in productivity, while teaching prospective clients the value of building wealth through investments and leveraging savings and assetsRepresented company during weekly webinars educating new clients on numerous banking strategies, managing debt and leveraging credit to purchase a homeManages portfolio of 25+ hard money and private money lender, and first time investor prospect sales activities

New York, United States

Quarterly Ratings of 97% member satisfaction and retention rating, 14% higher than club averageSold 95+ monthly packages, exceeding individual and department sales goals.Managed Corporate Membership acquisitions to identify opportunities to better scale growthConducts months audits focusing on point of sale conversions and client retentionSupervised 10 - 15 daily staff interactions delivering personalized customer experience for clients

New York, United States

Head conductor on passenger trains. Directly responsible of train movement, onboard ticket sales, general passenger safety and station arrival timeStreamlined communications with Rail Traffic Control. Mentored and managed associate staff of 3-4 diverse team members.