Paris Santana Email & Phone Number

Calgary, Alberta, Canada

OverviewWorking as a Network specialist troubleshooting in the world's most famous hotels network. Working with firewalls, Switches and Wireless controller. Key Responsibilities:• Taking calls from Hotel Staff members and dispatched technicians.• Adhering to company policies on attendance and use of phone codes.• Creating, Updating, Resolving or Escalating incidents according to company policies and SLAs.• Communicating with clients and internal GuestTek’s departments.• Co-operating within the team to ensure all calls are answered within SLAs.• Other related duties as assigned by Global Services Management Team.• Maintain and troubleshoot Local Area Network (LAN) devices as Switches.• Maintain and troubleshoot Wireless network.• Executing and perform shell script commands in Linux.• Support and supervise on the installation and replacement of Network hardware by Technicians.• Provide problem-solving services to network users.• Troubleshooting Linux servers.• Help in the provisioning and installation of new servers, new Wireless controllers, New Access points. Switches and more.Experience• Working with Switches Aruba, HP, Cisco Meraki and Ruckus.• Working with the dashboard of Meraki managing from AP, Switches and Firewall.• Working with Firewalls Cisco Asa and Juniper.• Working with Wireless Controller and diffrerent Access Point Aruba, Ruckus, Cisco, HP, and CIsco Meraki.

Saint John, New Brunswick, Canada

-Mobile activation-Sales of diferents bestbuy plans.-Sales of diferent products and services related to Appliance, Technology, Smart living, etc.

Dominican Republic

• Managed the design, installation, and management of the cloud local area networking, wide area network, network segment and internet system. • Optimize network performance and reliability by maintaining hardware and software, analyzing technical issues, and ensuring availability to the system user. • Implement effective security measures to protect data, software and hardware.• Execute the maintenance windows change for different locations, performing troubleshooting of routing and switching issues.• Develop and implementation of projects related to Point of sales, Surveillance and IOT. • Applied routing changes including BGP, OSPF which improve network/systems performance.• Designed, configured, and installed Datacenters network devices including routers, switches, VPN, Fiber Cable, and UTM.

Santo Domingo, Dominican Republic

Overview I work in the Cloud Network team of Claro Dominicana which have the task of management, implementation and maintenance the cloud network. Also work with clients colocation in the Data-center. Responsibilities• Supported and organized the route that future clients want to observe on the Collocation.• Facilitated all administrative and logistic arrangements of Collocation to the clients (meetings, workshops, business trips)• Installed Fiber cable from the networking room to the collocation area.• Implemented of client's network design.• Managed client's network local area.• Implemented and managed Client's connectivity between the Distribution layer and Access layer.• Implementation and management of perimeter security management for the Clients security perimeter.ExperienceExperienced with Fortigate, Fortimanager, Fortianalizer and many solutions of Fortinet, Checkpoint firewalls, Cisco Switches, Cisco Routers, McAfee Move solutions.

Santo Domingo, Dominican Republic

Overview The SOC team monitors, analyzes and responds to infrastructure, application threats and vulnerabilities.Responsibilities• Detected, Monitored, and analyzed security trouble tickets• Optimize Security performance and reliability by maintaining hardware and software, analyzing technical issues, and ensuring availability to the system of the Security network of Claro Dominicana.• Involved in security incident handling efforts in response to a detected incident.• Maintained awareness of trends in security regulatory, technology, and operational requirements of the security network of Claro Dominicana.ExperienceExperienced with Anti-Virus Solution as McAfee ePolicy Orchestrator, Intrusion Detection and Prevention Systems as Cisco IDS/IPS, Firewalls as Checkpoint, Active Directory, Vulnerability Assessment tools.

Dominican Republic

• -Work with the Layer II OSI Model.• -Work and Management of RF equipment as: (Minilink) Nortel• (MPR-9500) Alcatel-Lucent• (Ceragon) Ceragon• -Work and Management of DWDM Alcatel- Lucent equipment as 1626 and 1830• -Work and Management with Fiber Optics and equipment.• -Work and Management OPTERA (CIENA) Multiplexers.• -Management of Trouble Tickets from the Bottom trough the solution.• -Collaborate and Assist Field Engineers for solutions of any problem in the Network.• -Find and Assist if any Optical Fiber Cutting affect the Main Network or Any Area affected.• -Work with Changes in the CORE Network.• -Work and Assist different Technologies as RBS (Wireless Technologies), CO (Central Office), CORE IP and ITMC (International Carriers).

Dominican Republic

Engineer Tier 2 Transport• -Work with the Layer II OSI Model.• -Work with RF equipment as: (Minilink) Nortel• (MPR-9500) Alcatel-Lucent• (Ceragon) Ceragon• -Work and Management with Fiber Optics and equipment.• -Working and Management OPTERA (CIENA) Multiplexers.• -Management of Trouble Tickets of any alarm from the bottom of theproblem.• -Collaborate and Assist Field Engineers for solutions of any problem in theNetwork.Engineer Tier II • Engenieer II Wireless Network• -Work with CDMA, GSM, WCDMA and LTE technology. • -Work with RBS, BTS, Node b and e node b as: -Nortel CDMA and GSM-Alcatel-Lucent and Alcatel (GSM) (WCDMA) (LTE)-Ericsson CDMA• -Management of Trouble Tickets of any alarm from the bottom of theproblem.• -Collaborate and Assist Field Engineers for solutions of any problem in theNetwork.

Dominican Republic

Customer Service Representative• -Work with trouble ticket about restoring service from Clients.• -Work with technitian zone scheduling for restoring service.• -Managing work Statistics of resolving tickets from the technitians.

Postgraduate Degree, Information Technology: Cybersecurity

Bachelor Of Engineering (B.Eng.)

Bacherlor of Engineering of Computer Systems