Paul Parish Email and Phone Number

Directing a management team in London

During this period, I took a career break to undertook a charity role with Kent County Council (Brockhill Country Park) and Bloodwise (London based Leukaemia Charity). I also toured Canada and Alaska, and trained for and was awarded sailing ocean-going yachts certification, and attended Yoga and Mindfulness courses.

International FTSE listed support services and construction company | T/o £3.6 billionThis diverse role spanned P&L responsibility to deliver the Commercial Professional Services Division’s facilities management offering to an £18M portfolio of corporate accounts across Canary Wharf, Docklands and City of London.Accounts included: S&P Global, KPMG, Credit Suisse, Thompson Reuters, Ministry of Justice, Moody`s, Bank of New York Mellon, BGC Partners, Unicredit, Microsoft, Instant Offices, Portigon, JLL, and CBRE.Key successes included growing revenue and profit by £3.2 million/3.8%, hiring a high-performance management team responsible for 540 employees, and managing the integration of new contracts into the portfolio in London and nationwide.We drove organic growth via innovative services: reduced customer service frequency while maintaining quality - cutting client spend while increasing profit margins; introduced maintenance duties to day time staff, increasing customer satisfaction scores within client premises and cutting building-related costs to clients.With a strong interest in charitable work, I led Interserve’s London Charities Division to become the company’s most successful, grew internal ambassador membership to raise funds for local charities, organised activities, and reached out to all clients and suppliers for financial and hands on support.

During this period, I managed a £16M portfolio across Canary Wharf, Docklands and the City and West End of London. Following restructure from 3 Operational Directors to 1, I integrated contracts into Division, including KPMG, JP Morgan, Thomson Reuters, Harvey Nichols, QBE, ACE, SG, Moody`s, Fitch Ratings, McGraw Hill, IOD, BHP Billiton, Debenhams, Chevron, Cadbury’s, Aston Martin, BGC, Hiscox, Microsoft, Lehmans, Consumers (Which?), Instant offices, AXA, and ZSL.Further highlights included transitioning £14M contracts from Lancaster to IFS with no loss of customers, adding and restructuring £10M of business into portfolio, and improving operational and financial performance. A further success was managing the transition of single service line contracts into multiple service lines i.e. Catering, Cleaning, Mechanical Engineering, Energy, Pest Control, Fire, Washrooms, Front of House, Technical and Security .

I managed the acquisition and turnaround of this declining contract cleaning business. This included transferring contracts and staff, outmanoeuvring competition to retain the largest contract which was out to tender at the time of take-over, and growing the company from £350K to £2. 3M within 16 months

In this role, I delivered P&L presentations to Group Director Meetings, directed the national accounts strategy, set bonus schemes, co-ordinated new contract start-ups, and trained and supported national sales teams. Contracts included: Dairy Crest, Intel, Waitrose, John Lewis, Vauxhall, Delphi Diesel, Exxon Mobil, NTL, M W Kellogg, Alfa Laval, Glaxo Smithkline, Courage’s, CSC Computer Sciences, Gillette, and T Mobile. Key success included managing an £18M turnover and achieving NP margin of 17% - the highest in the company. I headed up 16 Site Managers and 2 National Account Managers to reduce a layer of management, and rolled out Investors in People, improving the calibre of employees and quality of service delivery.Operations Manager - ISS Facilities Management 7mths from TUPE over from RCO then promoted to Ops Director.Following acquisition of RCO Support Services, major portfolio changes included widening coverage to South of England.Contracts included, John Lewis, MW Kellogg, GSK, BAE , Kodak, St Ann’s Shopping Centre, CSC Computers, Gillette, BA, One2One. I managed a turnover of >£5.3M, retained the BAE Systems contract, and overcame major issues on inherited contracts to secure business.

Here I managed a portfolio of blue chip accounts, including Glaxo Wellcome, M W Kellogg, Canadian High Commission, Metropolitan Police, John Lewis, Wang, BP, Kodak, ICL, Chesterton’s and Singer & Friedlander.I initially managed and grew the £2.7M BBC contract across London, with 3 Contract Managers, 450 staff. In terms of new business, I won £750K new business and managed a £2.9M turnover. This included the Singer & Friedlander, Wang, BP & Kodak, ICL & Chesterton’s accounts.