Paris Hill Email & Phone Number

Cincinnati, OH, US

Level 5 Remote Support

• Provide 3rd Shift weekend remote support of a large enterprise Active Directory Migration from GE Capital to Synchrony Financial.
• Document the new Active Directory Design infrastructure which includes the Sites, Domain servers and Global Catalog servers for Windows 2008 R2 and 2012 Federation.
• Monitor Active Directory performance and synchronization.
• Trouble shoot and perform root cause analyzes of Active Directory performance and production related issues.

805 Central Avenue, Suite 300 Cincinnati, Ohio

• Provide 1st shift technical support of the enterprise network.
• Provide technical support for WebSense Content Gateway internet filtering.
• Provide Technical Support for Kiwi Syslog server, Symantec End Point virus protection and Kase management.
• Trouble shoot and perform root cause analyzes of network related issues and devices including firewalls, routers and switches.
• Assisted with the needs assessment for the network components required for a VMWare virtual environment enhancement and implementation.
• Research solutions then document procedures and process flows.

1700 Lyons Rd, Washington Township, OH 45458

• Provide complete managerial and hands-on technical support for the entire corporate network which included disaster recover, the Shortel VOIP phone system, Cisco routers and switches, Windows 2008 r2 server, VMware.
• Responsible for asset procurement and vendor relations with Dell, CBTS NOC, Accent, Socius, AT&T, Verizon, Sprint, and Cricket.
• Managed and documented a custom cell phone intermediation solution that required knowledge of UNIX, VMware, Windows server 2008 r2, MS SQL and SAN storage solution.
• Created several types of documentation including network login, resource access, VPN access and network diagrams

169 Field Maintenance Blvd, Erlanger, KY 41018-1282

• Provided complete managerial and hands-on technical support for the entire network.
• Negotiated and procure support contracts for the Telephone, printers and computer hardware.
• Performed root cause analyzes and resolved Cisco network and Windows server issues.
• Imaged workstations and managed applications and updates.
• Coordinated all technical issues for the Cincinnati CVG site.

Cincinnati, Ohio

• Installed and configured IP telephones with Kforce at the Fifth Third corporate Office.
• Installed and configured the Language and Library labs for Walnut Hill’s High school.
• Installed and configured Walnut Hill’s Alumni department Financial and Alumni database access and security

• Provided complete technical support for the Walnut Hills high school including network, server, application and desktop support and repairs.
• Provided Senior Server support for the remaining 32 Novell and Microsoft servers in the Cincinnati Public School District.
• Provided Tier 4 technical support to 6 Desktop Engineers in the field

• Needs assessment, project planning, technology implementation, support and training.
• Contracted to Verizon Wireless to install and configure Printers, Point of Sale workstations, Kiosk workstations, in additional to routers and switches.
• Upgraded Office computers, printers and Microsoft Office Suite of applications for Harmon, Davis and Associates, LLP.
• Resolved various server and network access issues for TechSkills of Cincinnati.
• Attended Tech Skills of Cincinnati and obtained an Cisco CCENT certification.

• MedPlus (Quest Diagnostics) 5/09 -PresentTechnical Support Consultant (Kforce) Mason, OH
• Responsible for the support and troubleshooting of hardware and software problems for Dell desktop and laptop computers. Perform PC maintenance, upgrades and repair, provide desktop services regarding hardware.
• Install hardware and software on workstations. Install and configure wireless solutions. Set up and maintain network and telecommunications systems. Troubleshoot LAN, server and VPN connectivity issues. Utilize.
• Re-image computers using Ghost 8.2, perform data migrations and restorations, and conduct remote problem solving.
• Utilize call tracking tool, system preparation (sysprep); troubleshoot laser jet printers.

• State of West Virginia Office of Technology (Contract) Systems Analyst Charleston, West Virginia
• Served as Senior Systems Engineer, responsible for hardware configuration, software installations, desktop/laptop support etc.
• Led a Novell Netware to Microsoft Migration utilizing Quest NDS Migration. Designed and implemented data resource security. Setup and administer user accounts in Active Directory. Installed and configured Microsoft.
• Performed installation and configuration of Outlook clients. Documented the directory structures and NTFS security with Visio. Implemented Role base security concepts.

Information Processing Systems

Education record

Education record

Mcse, Cne, Computer Network Technology

Currently pursuing Certified Cisco Network Associate (CCNA). Completed with CCENT in two weeks.