Paris Lou Email & Phone Number

Vancouver, BC, CA

Firm-Wide

• Marketing process enhancement
• Dashboard key Marketing metrics
• Data quality management
• Global technology implementationMy role as the Manager of Marketing Operations at Fasken has equipped me with extensive experience in CRM, data and process management, and technology strategy, making me a valuable.

Vancouver, Canada Area

• InterAction CRM database and application level management, customization and training.
• CRM SCRUM lead
• CRM internal project data modeling, requirement gathering, collaboration, testing and documentation.
• Introhive administrator (project coordination, process documentation and training)
• Alumni program technical administrator (SaaS based platform functional and reporting customization, and process documentation)
• Data cleaning on application level as well as SQL level

Vancouver, Canada Area

Vancouver BC

• Manage operations, sales and marketing dashboard using Microsoft CRM and Google Analytics; Analyze operations, sales, and marketing data, providing recommendations to the leadership team.
• Maintain WA-2 website – promotional offers, hiring information, products updates, and user access control on the back end.
• Work with WA-2! team members and third party business consultant to integrate and transform database and business processes - transforming IT infrastructure from Microsoft to Google platform; constant support in change.
• Customize Microsoft CRM database and user interface on web page and mobile platform; Provide technical support to all team members; Train new members on technical and standard operation procedures; Gather user.
• Resolve customer complaints by investigating problems, developing solutions, making recommendations to management to improve service efficiency and profitability; Follow up on existing or potential sales opportunities.
• Manage rental agreements and provide billing and reconciliation support to the administration team.

Vancouver, Canada

• Assisting the store manager in day to day operations
• Effectively assigned positions to relief bottle-necks during busy periods
• Used analysis and forecasting skills to maintain optimal inventory level that ensured achievement of sales goal as well as minimized waste
• Actively coached partners to achieve store sales goals by promoting seasonal specials
• Worked with shift teams to create a welcoming environment for customers and increased sales by being knowledgeable, genuine, and involved
• Extensively used problem solving skills to manage partner relations and handle customer complaints

Bachelor'S Degree, Management Information Systems, General

Management Information Systems integrates our understanding of people, information, technology and strategy to find ways to make.

Course, Relational Database Design & Microsoft Sql

This course teaches the tools and processes for data modeling in Relational Database Management Systems (RDBMS) in a Windows PC lab.