Operations Manager
Current• Perform key tasks spanning administration, Human Resources, bookkeeping and accounting, tech support, and legal• Register attorneys for Minimum Continuing Legal Education (CLE) trainings with the Board of the Supreme Court of Illinois, provide attendance information, and communicate with Federal Courts to ensure attendance• Advocated successfully for raises for 4 employees, including conducting market research on rates, designing inclusive internal survey, establishing committee to create equity proposal for C-suite and Board, and provided personalized feedback on employees’ raise proposals• Onboarded 8 staff attorneys, 2 paralegals, development assistant, Director of Development, social worker, outreach coordinator, and 12+ interns• Led telecommunication system upgrade from audit to implementation; researched, proposed, and executed transition to remote-access system, including vendor selection, porting numbers, setting up phones, and assigning lines and extensions• Configured remote telecommunications app and led staff training on text, video, and fax features, enabling remote phone system access and ability to text clients, ultimately boosting productivity while shortening queue wait times• Oversaw end-to-end construction of 3 new offices, including communicating with construction team, coordinating wiring setup and outlet placement, conducting internet speed testing and negotiating contract for bespoke fiber network for optimal connectivity at reasonable cost• Acquired Adobe license and secured grant to upgrade hardware• Manage time off, benefits, and in-house accounting, ensuring compliance with financial bylaws• Leveraged payroll system and developed individualized time tracking spreadsheets to establish unified tracking system for sick, personal, vacation, flex, and comp time, improving morale, work-life balance, and clarity for staff and achieving time savings for management
