Rebecca Paris Email & Phone Number

Chicago, Illinois, United States

• Perform key tasks spanning administration, Human Resources, bookkeeping and accounting, tech support, and legal
• Register attorneys for Minimum Continuing Legal Education (CLE) trainings with the Board of the Supreme Court of Illinois, provide attendance information, and communicate with Federal Courts to ensure attendance
• Advocated successfully for raises for 4 employees, including conducting market research on rates, designing inclusive internal survey, establishing committee to create equity proposal for C-suite and Board, and.
• Onboarded 8 staff attorneys, 2 paralegals, development assistant, Director of Development, social worker, outreach coordinator, and 12+ interns
• Led telecommunication system upgrade from audit to implementation; researched, proposed, and executed transition to remote-access system, including vendor selection, porting numbers, setting up phones, and assigning.
• Configured remote telecommunications app and led staff training on text, video, and fax features, enabling remote phone system access and ability to text clients, ultimately boosting productivity while shortening queue.

• Served as Gen Z Youth Advisor for Google’s Youth Advisor Program run by global strategic insights agency Canvas8
• Contributed to programs inaugural launch while leading major mentoring initiative
• Advised on program development resulting in expansion to Canada, India, South Africa, Nigeria, South Korea and Brazil
• Flown to Google headquarters twice to personally consult Google’s executive leadership team on gen-z trends impacting product interaction and development
• Partnered with Google’s Marketing, Safety Services, and DEI teams to on the topic of AI inclusivity and accuracy

Chicago, Illinois, United States

• Advertise properties, negotiate and enforce leases, meditate between tenants and landlord, and develop revenue and analytics trackers for landlords
• Create unique pricing strategies for tenants based on individual needs and budgets and provide risk-management services to landlords with emphasis on protecting tenant rights

New Orleans, Louisiana, United States

• Gathered 100+ diverse volunteers, including people from unhoused community, for grassroots effort to rehab foreclosures for unhoused people after shelter in place order from City of New Orleans during COVID-19 pandemic
• Secured donations from local restaurants to feed unhoused people during weekly build days
• Connected with local clinics for face mask donations and provided on-site testing for COVID-19
• Created and oversaw volunteer onboarding curriculum and expense accounting process
• Advocated for City to shelter unhoused population in hotels, successfully securing shelter for 198 people and directing FEMA funding towards hotels

New Orleans, Louisiana, United States

• Managed inbound and outbound email and phone correspondence, supporting 3 attorneys
• Coordinated new client onboarding process, maintaining portfolio with up 1K active cases
• Served as primary liaison between clients and attorneys, providing ongoing claims status updates
• Supervised approximately 6 third-party estimators and scheduled home and business damage assessments for clients after hurricanes and floods; tracked progress on estimates, provided feedback, and processed timely.
• Completed training covering review insurance policies, insurance reports and repair estimates from estimators for hurricane and flood claims and became lead contact for building and running necessary reports through.
• Tracked deadlines for clients and attorneys, filed and tracked financial documents, supporting documents, and evidence, and prepared and sent client contracts and invoices

Montreal, Quebec, Canada

• Supported 2.5K front-line agents across 4 international call centers
• Maintained 9+ Net Promoter Score
• Oversaw front-line agents and two-tier escalation agents, engaging with up to 50 agents monthly
• Managed up to 80 escalations monthly
• Coordinated with cross-functional teams, including customer service, fraud detection, estates, first-tier escalation, collections and underwriting, legal, risk management, process improvement, training, process and.
• Created guidelines for re-training strategy for front-line agents with high escalation rates, including streamlining recorded procedures, establishing peer-to-peer coaching pipeline, and enhancing managerial oversight.

Montreal, Quebec, Canada

• Resolved up to 120 customer inquiries and processed up to 80 fraud detection cases per day
• Ranked as one of top 2 performing employees; tasked with training new agents

Indigo Place Montreal Trust

• Served as a brand ambassador for the Indigo Café and its local partners
• Came up with creative marketing incentives to drive up business
• Worked in a team to create an inviting environment for customers
• Used merchandising standards to create a visually appealing, stimulating café
• Connected with communities by leading and supporting Indigo events with the highest degree of professionalism

Région De Montréal, Canada

• Set up monthly and quarterly budgets for AIESEC Concordia
• Tracked expenses and revenues through Wave Accounting
• Managed inventory purchases and sales

Hanoi, Vietnam

• Assisted credit officers with their daily tasks in the running of MFCDI (MACDI Microfinance Department).
• Helped maintain MACDI’s partnership with CARE International. Includes updating and maintaining online borrower profiles on the lendwithcare website.
• Field work: visited and supported credit officers in the field to collect information for lendwithcare profiles and day-to-day fieldwork duties necessary to the microfinance lending process.
• Communications: assisted MACDI Staff to improve translation and English language materials. Includes promotional materials, government and non-government proposals, communications with external partners and.

Région De Montréal, Canada

First Instagram student curator for @ConcordiaUniversityhttp://www.concordia.ca/cunews/main/stories/2016/05/04/university-launches-a-student-instagram-curation-program.html