Community Operation Analyst
Dublin, County Dublin, Ireland
- Investigating and resolving reported issues, such as requests for account support or potentially abusive content for a large social media company.
- Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site.
- Becoming and remain knowledgeable about client’s products and community standards.
- Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users.
- Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience.
- Recognising trends and patterns and escalating issues outside the company policy to the global team.