Profile: Workstream Lead (Service Line Owner)As the manager of up to seven R&D service lines - I am responsible for building parts of our e-commerce system from scratch. Since 2021, we have been targeting companies like Amazon, Etsy, or Walmart, and the system successfully went live in February 2023.To achieve this, I have been managing the following service lines:ADS Workstream:- Advertising serving, including campaign management and prioritization- Real-time bidding and auctions, including CTR/CVR estimation and forecasting- Sell-side management, including profit optimization, budget pacing, and frequency and recency capping- Anti-fraud system detection- Data management, including listing, customer, attribute data masking, parsing, and mining- Targeting algorithms, including geo, PII, behavior, color, weather, frequency, brands, and negative- Measurement and analysis- GDPR and CCPA complianceAPI Workstream:- 4A: Authentication, authorization, account, and audit- Listing, ordering, and returns- Payment API- SandboxProduct Details Page Workstream:- Buybox- Options Modal- Pricing and promotion- Related products- Reviews sectionProduct Listing Page Workstream:- Category- Search Bar- Filters- Server-Side Rendering- Sort options- PaginationStore Locator Workstream:- Store Information Management- Store Map- Shop My Store- Store Reviews- Store RatingsBuyer Tools Workstream:- My account- Browsing history- Order history- Subscription- Rewards- Product recommendations- WishlistSelf-Checkout Workstream:- Kiosk Development- Pinpad Integration- Cash Recycler Integration- Private label credit card- Self-Service Returns

Profile: HR-X (HRIS) IT DirectorResponsibility:As the IT Director for HR-X (HRIS), I hold a vital role in managing and coordinating multiple technical teams. My responsibilities include overseeing the architects, infrastructure, operations, product, UI, coding, testing, and big data teams. In this role, I ensure that each team is working efficiently and effectively towards the overall goals of the organization.One of my primary duties as IT Director is to ensure the delivery of multiple large-scale client HCM (Human Capital Management) projects. I am responsible for overseeing the project management of each project, ensuring that deadlines are met, and that the project stays within budget. My role also involves collaborating with other departments, such as sales and marketing, to ensure that the projects meet the clients' needs and expectations.In addition to project management, I am responsible for providing consultancy support for multiple large clients' digitization, ERP implementation, and AI enablement. I work closely with each client to identify their specific needs and goals, and then develop a plan to help them achieve those goals. This involves providing advice on technology solutions, process improvements, and change management strategies.

Profile: Big Client Enterprise IT Infrastructure Support with Hybrid Cloud SolutionResponsibilities:1. Be accountable and committed to achieving 24/7 production support KPIs and SLAs for all technical scopes.2. Support client's cloud migration and transformation.3. Handle incident and change escalations (CAB attendance).4. Design, deploy, and control security compliance policies.5. Develop risk controls and DR plans.6. Manage people, team performance, and capacity.7. Manage project-based budgeting and cost control (FTE hours).8. Coordinate audit activities and implement the application's disaster recovery strategy.9. Engage in client management and vendor relationships.10. Coordinate cross-BU programs and projects (Group office and AP countries).11. Manage automation enhancement and tools development, such as Chef and Ansible.12. Manage the architects' team and communicate architecture consulting solutions.Platform: Azure Cloud, IBM Cloud, z/OS, AS400, Wintel, Linux, ESXISoftware: Middleware, Database, Storage, Network, AD

Profile: IBM Global Security Program Lead for Asia PacificResponsibilities:1. Lead the L3 support team for middleware (TIM/TAM) in Asia Pacific and EMEA.2. Ensure accountability and commitment to 7x24 production support KPIs and SLAs.3. Support the global strategy of automation for all processes.4. Design, deploy, and control security compliance policies.5. Manage people, team performance, and capacity.6. Manage budgeting and cost control.7. Coordinate audit activities and implement the application's disaster recovery strategy.8. Participate in client management and vendor relationships.Platform: Linux, WintelSoftware: WAS, MQ, TIM, TAM, LDAP, DB2

Profile: Middleware BAU support and project work for the largest Telecom account in Australia.Responsibilities:1. Accountable and responsible for provisioning, configuring, and supporting all Middleware products and Shared Services, including WAS, MQ, WebLogic, and others on all OS platforms, including z/OS.2. Accountable for operations and delivery of Middleware Shared Infrastructure used across all Global Lines of Business.3. Responsible for end-to-end provisioning and support of Middleware services for projects.4. Responsible for implementing and supporting SSL Certificate Renewals.5. Overall project management based on ITIL.6. Overall people management, resourcing, recruitment, training, and skill-up programs.7. Involved in all phases of the project Lifecycle, including Service Management, Architecture, Development, Implementation, and 24/7 Production Support.8. Review infrastructure requirements and manage technical changes.9. Provide technical advice/consultation on the use of middleware assets.10. Oversee system performance, provide recommendations on proactive maintenance activities, and manage application and infrastructure support services.11. Process service requests such as administrating IT service security and modifying system configurations.Platform: IBM z/OS (MVS), Unix (AIX, HP Unix, Solaris, Linux), AS400, Wintel.Software: MQ, MB, WAS, IHS, LDAP, SunOne, WebLogic, Fabric, Drift, F5, Tomcat.

Profile: Middleware BAU support and project work for customers in banking, airline, retail, financial, automotive, energy, and telecom industries.Responsibilities:1. Provide 24/7 production support.2. Coordinate the installation, configuration, and upgrade of standard middleware software products.3. Troubleshoot and resolve middleware software issues.4. Escalate issues to middleware software vendors and track them to resolution.5. Assist in root cause analysis of middleware software failures.6. Coordinate the installation of permanent fixes, patches, and maintenance. Ensure that all Middleware products are built to the latest global standards and with the latest patches for critical security vulnerabilities.7. Communicate product end-of-support dates, new product release features, and general availability.8. Apply application-required configuration changes to Middleware software products.9. Perform log file rotation, pruning, and archiving of middleware software products.10. Identify middleware software files/data sources and file systems to be backed up as part of regular operating system/subsystem backups.11. Coordinate middleware system software level recovery.12. Perform security compliance activities in accordance with customer and IBM agreed security policies.13. Maintain operational procedures for the delivery of middleware operations.14. Provide input to the required delivery support teams to increase the availability of middleware software products and facilitate the monitoring of middleware systems.Platform: IBM z/OS (MVS), Unix (AIX, HP Unix, Solaris, Linux), AS400, WintelSoftware: MQ, MB, Bluecoat, WAS

Profile: Program development and maintenance for leading American insurance companiesResponsibilities:1. Analyzing requirements, documenting, coding, testing, and deploying2. Providing offsite BAU support3. Fixing bugs and making major enhancements4. Preventing defects and ensuring quality control to CMMI Level 5 standards5. Managing teams and knowledgePlatform: IBM z/OS (MVS), HP3000Software: COBOL, JCL, CICS, DB2, IMS, Turbo Image, Suprtool