I am a Customer Care Specialist at CBV Collection Services Ltd., where I handle inbound and outbound calls of existing customers, provide them with positive experiences, and negotiate payments and/or reasonable payment arrangements. I am also a Bachelor of Business Administration student at Centennial College School of Business, majoring in Business Administration and Management.Before joining CBV, I worked as a Business Development Representative at BYJU'S, an online learning platform, where I achieved over 120% of the yearly sales target, cold-called to increase sales qualified leads, and prospected qualified ICP individuals to maximize outbound effect. I have skills in active listening, financing, and customer service management, which I use to build rapport, trust, and loyalty with customers, and to deliver value-added solutions. I am motivated by learning new things, solving problems, and helping others, and I value teamwork, diversity, and innovation. I can bring diverse perspectives and experiences to the team, as I have lived and worked in different countries and cultures, and I have a passion for education and technology.