Leading the strategic growth and transformation of enterprise workflows through the power of ServiceNow’s Creator Workflows, I drive innovation and operational efficiency for clients. Key Responsibilities & Achievements: • Spearhead strategic initiatives to implement low-code/no-code solutions that enhance business agility and streamline operations. • Lead cross-functional teams to design, build, and manage custom applications tailored to unique business… Show more Leading the strategic growth and transformation of enterprise workflows through the power of ServiceNow’s Creator Workflows, I drive innovation and operational efficiency for clients. Key Responsibilities & Achievements: • Spearhead strategic initiatives to implement low-code/no-code solutions that enhance business agility and streamline operations. • Lead cross-functional teams to design, build, and manage custom applications tailored to unique business challenges. • Partner with enterprise clients to understand their goals, delivering impactful solutions that optimize processes and elevate the customer experience. • Advocate for best practices in Creator Workflows, ensuring seamless integration, scalability, and alignment with organizational objectives. • Mentor and empower teams to maximize the capabilities of ServiceNow’s Creator Workflows, driving continuous improvement and excellence.Impact: • Delivered measurable ROI through innovative workflow solutions, enabling businesses to reduce complexity and accelerate digital transformation. Show less

Responsible for company solution consulting and delivery for the Banking, Retail, and Hospitality industries focused on large multi year enterprise deals. Collaborated with Sales, Pre-Sales, Professional Services and Application Managed Services to ensure successful program outcome and high CSATs. Integrated Salesforce CRM platform and tools to prioritize and manage of enterprise opportunities. Worked with cross-functional teams to ensure that customer needs are comprehensively evaluated for… Show more Responsible for company solution consulting and delivery for the Banking, Retail, and Hospitality industries focused on large multi year enterprise deals. Collaborated with Sales, Pre-Sales, Professional Services and Application Managed Services to ensure successful program outcome and high CSATs. Integrated Salesforce CRM platform and tools to prioritize and manage of enterprise opportunities. Worked with cross-functional teams to ensure that customer needs are comprehensively evaluated for financial profitability, solutions fit, engagement planning, operational readiness, contract terms, and partnership alignment. Collaborated to develop and design a services sales strategy to adopt customers on cloud and solutions across Financial Services, Retail and Hospitality industries. Show less

Managed North America Professional Services for the Banking industry for financial services engagements. Engagement Partner focused on selling and delivering customer financial solutions comprised of payment transaction processing, digital banking, CRM, Teller and ATMs SW across enterprise and SMB customers. Managed alliance partnerships for strategic initiatives to develop innovative solutions offerings.

Led Payment Transaction Processing and Omni Channel business in North America for services sales, pre-sales and operational delivery of program. Overall responsibility of the P&L and growth of the business. Managed a strategic partner alliance with financial institutions to jointly create a next generation solution collaborating with Professional Services with Engineering to design, build and innovate products.

Directed Solutions Consulting and Professional Services groups to acquire and generate new services opportunities across Asia Pacific. Developed and executed strategic operating plans to generate new revenue. Collaborated with alliance partners to advise and expand demographic reach in Asia Pacific.

Managed Professional Services organization in Asia Pacific by crafting new service offerings. Involved in relationship management and program delivery for enterprise solutions: Online, Corporate, and Mobile Banking, CRM, Trade Finance, and Payments in the Cloud. Initiated strategic partner alliances in China and oversaw joint product development and delivery provided with partners.

Spearheaded banking transformation projects for S1 International enterprise business in Thailand. Negotiated and secured contract terms with customer and managed implementation teams across the world to ensure delivery of solution.

Responsible for Financial Services practice for customer projects, pre-sales, and production support for United States east region. Developed new business organizations plan and formed new customer focus teams to enhance project response times and attain stellar quality deliverables. Incorporated new service offering for onsite program management to formulate new business deals and identify cross-selling opportunities.

Responsible for customer engagements for financial intuitions and led consultants in United States and Europe. Headed up pre sales and project activities for customer assessment, product demonstrations, and tackling business needs, while formulating a solution for a long-term blue print. Worked with clients from requirements to go live, tailoring product to customer specification.

Directed General Availability product certification of banking software for customers in United States and Europe. Managed performance team for certification to ensure load and stress requirements were met. Led software configuration management team for packaging and installation of suite of applications were error free and repeatable.