• Initiated Agile sprints for the development of new EHR features, improving system functionality and user satisfaction by 20%.• Directed a CRM overhaul that increased prospect-to-customer conversion by 25%, streamlining sales processes and enhancing customer engagement.• Managed cross-functional teams to successfully deliver 8 projects on time, while adhering to budget and scope specifications.• Launched a podcast on the challenges of starting and maintaining a mental health practice with the company’s founder and CEO, contributing to a 20% increase in sales conversions.

• Designed multiple software architecture projects, ensuring robust and scalable solutions by adhering to best practice design principles.• Facilitated bi-weekly client feedback sessions, leveraging insights to drive continuous quality enhancements and resolve complex issues.• Elevated clients' patient conversion rates by 15% through in-depth user journey analyses, pinpointing and enhancing key touchpoints in the patient onboarding process.• Led the comprehensive redesign of the company's website and content strategy to align with brand identity.

• Developed a research pipeline that facilitated the submission and presentation of research posters at international conferences, serving as a contributing author on four posters.• Implemented a company-wide Institutional Review Board (IRB), saving the company $500 per review and cutting review time from 6 weeks to 3 weeks.• Trained and mentored new research assistants in handling data collection for 100+ weekly patient intake surveys, participating in research reviews, and submitting research posters.• Actively participated in administrative strategy sessions, spearheading workflow optimizations and authoring instructional guides to enhance front desk operations.

• Assisted with PSY 479: Psychology of Technology for Abe Rutchick, PhD• Oversaw 2 group research projects focused on technology's impact on social media user perception and mental health

• Using 5 years of student data, utilized multiple linear regression, logistic regression, and propensity score matching to identify relationships between engagement with various campus resources on student outcome measures• Composed a report identifying the relationship between student commute distance and GPA, yielding a presentation at CSUN’s Faculty Scholars Symposium• Assisted with data visualization for results reported to university leadership• Cleaned and reshaped data for 3 department projects

• Mentored 10 student-athletes by creating academic goals resulting in a 100% passage rate• Fulfilled requirements for mentor certification from the College Reading & Learning Association's International Mentor Training Program, awarded Fall 2019

• Assisted with PSY 345: Social Psychology for Abe Rutchick, PhD• Prepared audio/visual equipment to broadcast and record in-person lecture for online students via Zoom• Addressed students' course-related questions both online and in-person

• Researched traditional sport consumption motivation’s relationship to esports engagement in two experiments (total N = 811), yielding a first-authored presentation at an international conference• Surveyed 182 young adults on their perception of technology’s effect on social functioning in youth, yielding a first-authored presentation at an international conference• Administered 41 experimental sessions examining computer-mediated communication’s effect on trustworthiness and likability, yielding a presentation at an international conference• Designed procedures for a study built to investigate the relationship between smartphone usage and well-being; conducted 28 trials before project was halted due to COVID-19• Trained in interviewing procedures and transcribed interview data• Conducted and interpreted quantitative analyses (e.g., multiple/logistic regressions, structural equation models, factor analysis, ANOVA, reliability tests)

• Tutored English in-home for a child with ADHD and dyslexia by tailoring lesson plans to their educational needs

• Led 5-member team in providing therapeutic support to patients for various intensive outpatient programs• Organized authorization for 120 patients with a success rate of 50% obtaining in-network benefits from out-of-network providers (compared to the average rate of 30%)• Researched digital media’s effect on adolescent patients’ mood and parental relationships over the course of an 8-week intensive outpatient program, yielding a first-authored presentation at an international conference• Investigated the effects of parents’ child-rearing beliefs on adolescent patients’ mood, parental relationships, and stress levels over the course of an 8-week intensive outpatient program, yielding a first-authored presentation at an international conference• Examined the effectiveness of an 8-week intensive outpatient program for transitional-age youth, yielding a second-authored presentation at an international conference

• Instructed high school classrooms in general subjects by carrying out lesson plans assigned by the instructor

• Instructed middle and high school level classrooms in general subjects by carrying out lesson plans assigned by the instructor

• Assisted with ED 118: The Research University and the Transfer Student Experience for Don Lubach, PhD• Co-instructed and mentored a classroom of 20 first-year transfer students by introducing them to campus opportunities and the role of higher education in society using weekly lessons and assignments