Parker Monroe Email & Phone Number

Hibbing, Mn, Us

Hibbing, Mn, Us

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Hibbing, Minnesota, United States

- Effectively collaborated with field Operations desks, field Managers, and over 50 facilitators across all 9 of Delta’s Customer Engagement Centers.- Successfully created classes in LMS, scheduled facilitators for classes, and enrolled learners for classes in my role as an LMS Divisional Administrator.- Developed a dashboard in Excel to track training enrollments and completions for instructor-led training, leveraging scheduled reporting out of LMS, email rules, and power automate to create a data flow providing daily updated data. This resulted in increased team efficiency and accuracy.- Developed a forecasting method for specialist off-phone hours and collaborated with Resource Planning and Network Operations Center teams to drive data-driven decision making.- Utilized my analytical skills and SQL in Teradata to query data providing the Learning Delivery team with data-driven insights into planning.

Hibbing, Minnesota, United States

**SkyMiles Account Support**Oct 2022 - Sep 2023- Provided internal support to specialists, resolving complex questions regarding SkyMiles accounts, promotions, and co-branded American Express products.- Assisted Delta's Loyalty members with SkyMiles account-related issues through email correspondence.- Collaborated with Delta's Revenue Protection Unit and Marketing to implement preventative measures against fraudulent activity in SkyMiles accounts.**Customer Experience Supervisor**Aug 2022 - Oct 2022- Improved customer retention by assisting frontline Reservations Specialists with making exceptions for passengers.- Served as a subject matter expert in Delta policies, procedures, and internal channels.- Demonstrated excellent customer service skills by taking calls on the disability assistance line and continuing to take frontline calls.**Global Ticketing Support Specialist**Sep 2021 - Aug 2022- Assisted frontline Reservations Specialists and Airport Customer Service Agents with ticketing issues, manual pricing of fares, and manual refunds.- Provided support to employees by answering questions related to ticketing, fares, and our Reservations technologies.- Continued to take frontline calls to provide Delta customers with excellent customer service.**Premium Sales and Service**Aug 2019 - Sep 2021- Assisted High Value Customers over the phone with booking and changing reservations, processing refunds, and handling basic compensations for service failures.- Served as a subject matter expert in the Premium Sales and Service line of business, assisting in training new hire classes and providing floor support for cross skilling efforts.

Hibbing, Minnesota, United States

Serving as a frontline stakeholder to Delta Reservations Specialists by partnering with Product Owners and Policy Owners to provide feedback on strategic initiatives including processes, tools, and policy changes that impact Reservations.

Hibbing, Minnesota, United States

• Support Delta Reservations specialists by providing them with real-time coaching, training, and performance evaluation, allowing them to provide exceptional customer service that increases revenue and customer loyalty.• Closely collaborates with other Brand Advisors and Customer Experience Managers to define shared objectives for their respective teams and advance a shared understanding of what success entails.• Creates an environment in which specialists are encouraged to voice their opinions in the knowledge that they will be heard and respected, with the goal of fostering a culture of inclusiveness and teamwork to increase performance and morale. • Utilizes data analysis skills to identify performance trends and collaborates with specialists to implement plans for improvement.

Hibbing, Minnesota, United States

• Supporting Product release rollout by conducting build validation and User Acceptance Testing prior to going to general audience.• Attempting to recreate error reports to track and identify trends and working in the defect backlog to help prioritize where technology fixes are needed. • Creating and presenting communications to other specialists in the field for new features.

Hibbing, Minnesota, United States

▪ Acting Manager on Duty in the absence of a salaried member of management▪ Focused on customer experiences by sharing knowledge with Associates andencouraging them to identify areas of improvement within their job scopes.▪ Create daily plans for up to 15 Associates and monitored jobassignments to achieve goals.▪ Identify changes in daily plans and adapt by determining cause of problemand developing solutions to effectively address them.

Hibbing, Minnesota, United States

▪ Worked closely with Associates to identify training opportunities and toencourage positive work performance. ▪ Effectively maintained in stock and product rotation.▪ Uphold cleanliness of fresh areas and product quality and availability levels.▪ Update and keep modular integrity.▪ Assisted other departments as business needs required.

Hibbing, Minnesota, United States

▪ Created daily plans with specific tasks for up to 15 Associates and monitored jobassignments to achieve goals.▪ Effectively managed freight receiving and team unloading of general merchandise while reactively sending associates to the floor with freight to get product on the shelf in a timely fashion.

Hibbing, Minnesota, United States

▪ Functioned entirely as an Inventory Management Associate ensuring that any overstock be stored in the correctly stored in the backroom and that all merchandise in high volume categories needed on the floor is pulled from the backroom to be stocked by the stocking team.

Hibbing, Minnesota, United States

Hibbing, Minnesota, United States

Hibbing, Minnesota, United States

▪ Acted as a role model for other crew members and encouraged positivity.▪ Assisted Customers that were escalated due to any issue▪ Input and tracked Sales, Cost, Customer satisfaction reports and more.▪ Performed basic accounting and managing of money daily.▪ Planned shift assignments based on daily sales and staffing projections and adjusted as needed for actual business need.

Hibbing, Minnesota, United States

▪ Assisted with hundreds of Customer interactions daily with a focus onCustomer Satisfaction and promoting the brand positively.▪ Utilized my expert experience in all areas of operation to train crew members.▪ Acted as a role model for other crew members and encouraged positivity.

Hibbing, Minnesota, United States

Hibbing, Minnesota, United States