Parker Ohlmann Email & Phone Number

Colorado, United States

Managed a member services team with a direct report of one with a NPS score over 95%, fostering collaborative and customer-centric work environment. Wrote, built, and managed Zendesk Support suite and a comprehensive knowledge base with over 150 articles across all business units, contributing to efficient issue resolution and self-service capabilities for USA Cycling members and staff. Achieved above-industry-standard open rates of 50 percent for the monthly club newsletter. Translated members feedback into actionable technical business requirements, driving continuous overall membership experience improvements and reducing customer support tickets. Built a new grant program to help fund junior cycling clubs focused on competing clean.Responsible for acquiring and retaining new members via customer support tickets.

Managed the migration of our club administration tool from our legacy environment to our current environment. Designed and conducted qualitative interviews and surveys to drive new platform features. Wrote the functional requirements for the new club administration tool for USA Cycling’s registered clubs. Collaborated with stakeholders and leadership to launch a new tool with over 50 percent of adoption within three months post launch.

Led USA Cycling’s club and coaching education programs. Developed, implemented, and tracked membership growth towards the goal of 1,000 clubs and coaches. Identified new opportunities, such as digital challenges to engage members and drive revenue. Managed the distribution of club content, including club of the year program, regular newsletters, and all digital content. Managed day-to-day membership experience.

Colorado Springs, Colorado, United States

Led efforts to create brand partner alliance with OUTRIDE an organization to help youth overcome ADHD through riding bikes. Co-produced Because Bikes video series on YouTube getting to know what bikes mean to different members of the cycling community. Managed club and coaching education programs. Created, hosted, and produced a nine episode podcast series getting to know collegiate cyclists, with over 500 views. Identified and prioritized technical bugs in our website to be resolved in our production and staging environments.

Colorado Springs, Colorado Area

Resolved issues for members and new website visitors. Advocate for customer needs in order to overcome website technical issues and drive feature development. Promoted USA Cycling memberships and licenses at bike races.

Wooster, Ohio

Led weekly lab sessions with a fellow TA. Assisted students with social science research and writing in preparation for Senior Independent Study Research.

Wooster, Oh

Researched congressional debates on foreign law’s impact on U.S. domestic policy and identified hundreds of relevant congressional debate interactions.