-Increased production capacity by 30-40% through production line process improvements -Created and standardized sample roasting program using Ikawa roaster-Test Roasted premium microlot coffees-Created roast quality control programs and routinely cupped old and new coffee offerings -Fully trained on Probat 40lb. roaster operation and maintenance-Part of 3 person team that roasted, packed, and shipped up to 2,000lbs of coffee daily-Fulfilled PO’s from over 200 separate accounts -Performed maintenance on espresso, and brew grinders, as well as brewers and espresso machines -Received and stored 125,000 lb+ green coffee orders on a monthly basis

-Provided excellent customer care via text, email, chat, and phones from home-Consistently met or exceeded productivity, and customer interaction quality goals -Stellar attendance record-Utilized Warby specific, and 3rd party software to help customers place and track orders-Troubleshot shipping issues, as well as issues with fit, and lens quality

-Worked in kitchen with limited food menu-Operated Point of Sale system at register

-Helped customers utilize proprietary Warby Parker software tools-Maintained stellar attendance-Given additional responsibilities as a special team member-Wrote and implemented text expansions that are still in use-Received monthly awards for productivity and ingenuity several times