- Develop and present quotes to small-business customers requiring IT solutions, including new servers and storage systems. - Service a broad array of hardware and software product platforms.- Collaborate with technical support teams to ensure the availability, operability, and stability of all system assets while achieving superior levels of customer service. - Design and develop a new e-commerce Magento web site, ensuring that all web design tasks are completed according to project requirements; lead web design initiatives, including the buildout of a configurator to customize server and storage arrays used by online customers.- Provide customer service to current and past customers for replacement technology needs

- Managed all customized technology infrastructure solutions, including the build-out of VoIP and Server systems.- Collaborated with cross-functional teams and customer groups to gather business requirements and translate needs into stable, supportable IT solutions.- Established a retail department with a Magento-based website to reach online customers; managed daily business operations using technical support and troubleshooting skills to handle all customer-related issues.- Managed all aspects of retail business, from creating the website and answering customer calls, to shipping of product and ensuring timely delivery. - Managed companies internal Server and Database - Implemented global logistic services to reach customers oversea's- Managed PPC, SEM, SMM- Created product marketing tools for new items- Expanded product line to Amazon.com, Amazon.ca, eBay.com, Ratuken.com (formerly Buy.com), Sears.com, Jet.com, Walmart.com and NewEgg.- Helped with day to day operations of warehouse and will-call

Set up new websites (Magento, OpenCart, Product Card, AbleCommerce, ShopSite, OS Commerce)Expand to various online channels (Amazon.com, eBay, Buy.com, Sears, Buy.com)Manage day-to-day operations of websites and online channelsManage all IT elements of the businessTroubleshoot all technologyImplement new logistic servicesHelp customer service and deal with issues that would ariseProduct Management