Austin Parker Email & Phone Number

Boston, Massachusetts, Us

Lead and manage a highly technical team of 100+ individuals focused on State Street’s UCM platforms including coaching/mentoring, performance evaluations, and professional growth - Oversee creation of operational readiness documentation, architectural design and build documentation - Ensured adherence to audit controls in a highly regulated environment with an eye towards risk excellence - Drove transformational initiatives to assist with modernization to meet the demands of a modern workforce - Support complex integrations with third-party communication systems including SaaS Collaboration, Meeting and Storage platforms, Microsoft On-Premise and Cloud (365) Services, etc. - Ensured the Managed Service Provider provided an excellent user experience while delivering on their contractual obligations and meeting or exceeding their committed SLAs - Formed an End-User Collaboration Center of Excellence (COE) focused on assisting the automation of business processes driving awareness, supporting adoption of modern services to improve the end-user experience - Proactively identify engineering projects within the UCM area and author scope and requirements, justification, and ROI - Responsible for resourcing across multiple projects to deliver project scope, on schedule, and within budget - Effectively managed relationships with business partners and vendors

Palo Alto, Ca, Us

- Lead a team responsible for the product roadmap, development, and operations of 24/7 Tier 1 UCC systems and services including Microsoft O365 and Google Workspace - Partner with industry leading and industry disrupting SaaS vendors to evolve the UCC portfolio of services- Deliver a frictionless and delightful colleague experience by integrating our services with the entire communications and collaboration portfolio of services - Ensure that our UCC portfolio operates securely, with 24/7 availability and delivers a frictionless and delightful colleague experience- Establish a consistent product lifecycle management methodology and framework to ideate, publish and deliver innovative UCC product roadmaps - Evaluate and implement services to address the evolving needs of our colleagues with focus on distributed, hybrid work - Drive operational excellence in services and processes - Simplify choice in our portfolio and realize cost efficiencies in your investments - Develop close relationships with strategic vendors to understand and influence service roadmaps, and ensure smooth commercial engagement - Lead the team to maintain flow balanced between building, running and operating services including shift scheduling and change planning - Automate and integrate systems and processes to reduce the support burden and ensure a frictionless colleague experience - Respond to and lead resolution for service incidents and outages

New York, New York, Us

Responsible for global system engineering, design standards, new system deployment and operations related to AV & Collaboration (UCC). Committee member & strategist for the Workplace of the Future initiative. Owner of the following services:AV:- conference room technology - digital signage - IP television - streaming systems - digital white boards - multipurpose and event technology Desktop collaboration:- Slack- Zoom - Microsoft Teams- Jabber - WebEx- Trello- Miro (formerly Real Time Board)- Desktop headsets - Desktop web cameras Operations:- KPI metrics- Incident resolution- SOP development- Webinar setup and support - Event technology setup and support

New York, New York, Us

Responsible for global system engineering, design standards, new system deployment and operations related to AV & Collaboration (UCC). Owner of the following services:AV:- conference room technology - digital signage - IP television - streaming systems - digital white boards - multipurpose and event technology Desktop collaboration:- Slack- Zoom - Microsoft Teams- Jabber - WebEx- Trello- Miro (formerly Real Time Board)- Desktop headsets - Desktop web cameras Operations:- KPI metrics- Incident resolution- SOP development- Webinar setup and support - Event technology setup and support

Atlanta, Ga, Us

- Responsible for the Client Technology Support group, supporting all desktop PC (windows / Mac), laptops, phones, cell phones, tablets, and printers and the like totaling over 5,000 devices. - Responsible for Identity Access Management / Security Operations Group, managing and providing access to different computer based programs and profiles.- Responsible for the Audiovisual Department across the enterprise, including day to day operations, engineering & new systems buildout. - Guide 3 teams of 22 direct reports to achieve individual goals and department goals

Atlanta, Ga, Us

- Lead projects to simplify technology while increasing capability. - Increase productivity by deploying appropriate, right sized technology systems with scalability. - Negotiate contracts with vendors, establishing MSA's and SLA's. - Created firm wide department standards & documentation.- Deployed voice automation for control of conference rooms, using AWS and AWS business account. - Rebuilt entire IPTV & Digital Signage system, leading to enhanced unified messaging to all offices.- Assisted to bring backlog of technology provisioning from 700 to 100 in 4 week period.

Started as a Junior Engineer and worked up to current position, one step from partner • Consistently manage a portfolio of projects with over $20M in spend.• Manage multiple international concurrent projects across the Americas, Europe, Asia, and Middle East• Routinely manage 20 or more concurrently running installation / projects• Develop and manage budgets, project documentation and construction processes• Design technical AV systems for Fortune 500 companies, hospitals and universities• Experienced interacting with C level end users and high pressure situations, maintaining focus and resolution to issues• Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.•Create cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed AV implementation projects.• Lead projects from concept to design development through installation to close out• Create project RFP documentation, lead project RFP’s and lead bid leveling processes• Negotiate purchasing deals with key product manufactures resulting in financial savings to client• Provide analytical data on KPI and ROI determining factors for AV solution deployment• Assist in the development of client engineering standards and project documentation• Manage a daily internal project team of 2-3 designers, 2-3 engineers, 3-4 HR, AP, AR individuals, along with multipledifferent teams performing buildout at client sites

• Designed and implemented A/V systems• Managed and planed site logistics

Drafted and provided EASE drawings on 500 seat churchProvided solutions for acoustically challenging environments

Installed Audio / Video / Control / LAN for commercial and residential clientsUsed EASE to predict future systems and SMAART for current conference rooms and theatersBuilt two video conferencing board rooms with in London

Used SMAART to address acoustical issuesConducted phase alignment as well as apply proper EQ curves

Responsible for high-end home theater, multi-room Audio/Video system performanceProcured, installed and tested small to medium size IP networks

Associate'S Degree, Show Production

Associate'S Degree, Recording And Producing

Communication And Media Studies