Parker Steele Email & Phone Number

Boston, Ma, Us

Somerville, Massachusetts, United States

Lead team of 6 Account Managers spanning from Associate to Senior level. Drive efficiency, process improvement, and career/skill development.Regularly meet with/manage rater8's largest enterprise accounts, driving client satisfaction and ensuring feature utilization across large healthcare organizations.

Somerville, Massachusetts, United States

rater8 is the leader in healthcare reputation management and practice improvement. Capture patient feedback, enhance patient satisfaction, and grow online doctor reviews and ratings with rater8.

Somerville, Massachusetts, United States

Production/Space Management- Direct strategy for production facility consisting of 100+ Formlabs printers- Produced 500+ 3D printed parts parts per quarter to support Marketing initiatives- Designed part production request workflow, ensuring accountability and on-time delivery- Built and implemented functional showroom for Sales developmentTraining/Education- Developed 15min in-person safety training for all users of the shared print space, ensuring safe and responsible use of 3D printing hardware- Managed development of comprehensive SLA 3D printing training course for new hires- Hosted training sessions for new hires with critical need for high detail, technical product informationPeople/Project Management- Sourced, interviewed, hired, and managed full-time intern/co-op to support production and space maintenance- Directed intern-led process improvement projects- Coordinated across Ops/Facilities/IT teams to overhaul production facilityCAD/Engineering- Iterated/designed public-facing 3D printed sample parts (Onshape)- Designed, prototyped, and integrated metal shelving and magnetic label solution for showroom displays

Boston, Massachusetts, United States

Level 2 Expert, troubleshooting user printers and providing technical trainings to new users

Greater Boston Area

Operations- Managed inventory/storage of parts, machines, consumables- Performed maintenance/repairs on hardware in the fleetProcess Improvement/Optimization- Implemented spreadsheets to improve efficiency- Organized/sourced 3D printed parts to be sent to events- Designed recipe calculator for custom resin color formulations- Developed a standardized printer ‘calibration’ test to ensure working order and accuracy of machines- Formalized process for obtaining consumables/machine parts/sample parts at scale- Designed a streamlined, digital workflow for tracking and analyzing consumable sign-out/use in HQExperience Design/Prototyping- Designed/sourced printer loaner kit (set of 2D/3D printed materials to be sent to partners receiving a loaner machine)- Designed/sourced starter kit to send to workspace partner- Prototyped a method of displaying standard material sample parts which allows for modularity and replacement/update of partsPrint Production- Developed Asana queue for key players in Marketing and the P+C team to use for submitting parts for printing- Wrangled 11+ printers for internal printing use- Managed print queue and prioritize mission critical parts across fleet of internal printers- Integrated with the Print Production team for resource sharing in the print farm/finishing spaceSpecial Projects/Office Installations- Fern 2 (3D printer-based planter)- Gradient Tower- Fern Cell Hackathon Project- Growth@Formlabs Hackathon Project- Zenlabs (Large-format zen garden installation)- Formdogs (@formdogs on instagram)

Greater Boston Area

- Hired, trained, and managed a team of 6 work-study students; handled scheduling and employee performance management- Provided safety training to new hires for handling uncured resin and Form 2 parts- Managed studio inventory and regularly placed orders for replacement/new technology- Designed and hosted 4 workshops: Adobe Illustrator, Laser Cutting, Macro Photography, and Recycled Jewelry- Operated and performed regular maintenance on Makerbots, Form 2s, and Epilog Zing laser cutter- Arranged and lead tours of the 3D Print Studio, explaining various technologies and giving demonstrations- Initiated maintenance for broken machines and contacted service technicians for necessary work

Greater Boston Area

- Worked on product design, providing conceptual mockups to be used as reference for development.- Performed in-depth market research and analysis to identify pain points and needs of the market.- Assisted with QA and testing in software; documented and reported defects.- Managed Fiverr consultants and created an informative explainer video to promote the company.

Montvale, Nj

Assisted a technology startup in building the foundational marketing infrastructure.- Learned how to use Linkedin Lead Builder and trained other employees on the system.- Researched CRM options and helped management make decision for purchase.- Identified industry experts and crafted inmail to seek their guidance regarding software design.- Designed the website and collaborated on website copy.- Conducted competitive analysis comparing customer experience companies in the industry.

Montvale, Nj

Delivered pizza, cleaned store, served customers, answered phones, and took orders.

Montvale, Nj

Enhanced the Company’s competitive positioning by providing tools and analyses for the Marketing and Sales departments.- Created tools for competitive analysis for use by the sales team. - Entered survey data and conducted analysis using complex Excel formulas.- Wrote summaries of survey findings for the sales team to use in competitive situations. - Created and presented analysis report to senior executives.- Organized gaming tournament for employees.

Bachelor Of Science (B.S.), Psychology

Activities and Societies: Philosophy/Experience Design Double Minor, Makers Club President

High School

Activities and Societies: National Merit Scholarship Letter of Commendation, Student Technology Ambassador, Founder of Ukulele Club