Parker Landreth Email & Phone Number

Portland, Maine, Us

Portland, Maine, Us

Portland, Maine, Us

Use CRM tools to provide thorough technology support and problem resolution for Audit, Tax and Healthcare employees while adhering to strict sla expectationsConduct analysis, diagnosis, and resolution of often complex technology issues including Microsoft, Healthcare and Financial enterprise solutionsPerform installation, repair, maintenance, and upgrades of hardware, software and peripherals to ensure optimal performanceSupport the end-user community in the installation, configuration and relocation of all workstation and related peripheralsProvide support for the firm's mobile devices and associated systemsParticipate in multiple yearly hardware & software rollouts as well as upkeep of appropriate documentationTrack asset hardware and software resources to adhere to service life best practices including purchasing recommendationsExtensive use of remote support technologies to provide first hand assistanceContribute to the implementation of IT related policies and procedures

Responsible for account creation, administration and maintenance for 100+ Windows 7 users on a Windows Server 2008 R2 Domain using Active Directory and Exchange 2010Administration of Dell PowerEdge servers running Server 2003 and 2008 R2 environments, including all patching, maintenance and upgradesSetup, testing and deployment of all hardware including laptops, desktops, printers and ancillary network devices.Create client shares, accounts, bookmarks and trouble shoot all issues related to client portal access utilizing Active Directory and SonicWall SSL-VPN technologySole point of contact for all Help Desk issues utilizing OneorZero AIMS organization software including timely resolution and appropriate notation of actions performed

Vulnerability Assessment/Management: Utilized the Qualys scanning appliance to perform annual vulnerability scans for all Shatswell’s clients. Performed analysis and documented scan results in a vulnerability report by classifying, risk rating, and providing remediation instruction.Network Hardening: Performed detailed analysis in Intrusion Detection, Port Scanning, web content filtering, GPO, Anti-virus, Anti-malware, User Access ControlsBusiness Continuity/Disaster Recovery: Reviewed all financial institution BCP and DR evidentiary documentation for adherence to FDIC regulatory expectationsMobile Application Auditing: Audited client’s mobile banking applications to identify security inadequacies. This required collaboration with 3rd party vendors that provided a functionality framework to the mobile application to understand movement of potential NPI (Non-Public Information) between mobile devices and vendors’ servers, as well as secure storage provisions on vendors’ servers.Vendor Risk Management: Reviewed SSAE 16 SOC 1, SOC 2, documents to ascertain an understanding of agreements between Shatswell clients and 3rd party service providers to ensure the appropriate controls are in place for secure storage and transmission of customer information.Social Engineering: Conducted social engineering calls to clients to illicit NPI (Non-Public Information) that might otherwise be used for nefarious purposes, i.e., to compromise customer or employee personal or account information.Management Correspondence and Report Writing: Conducted on-site IT infrastructure audits of various North East financial institutions, met with senior management to review security inadequacies identified during the engagement, and provided counsel as to appropriate remediation. Recorded findings, risk ratings, and remediation requirements into an Audit Report in which I outlined recommendations for improvement and regulatory compliance.

Provided essential support for eleven Sales and Marketing managers simultaneously, necessitating superior time management skills and a thorough attention to detail. Streamlined advertising creation process to minimize departmental costs and improve turn around time. Relied on for all incoming phone correspondence and lead tracking, office materials stocking and re-ordering along with contract creation, processing and filing.

Directed a 3 to 5-person team responsible for setup and execution of corporate functions ranging in size from 25 to 1000 peopleActed as the contact between the corporate partner and event staff to ensure a high quality of service while managing the setup and supervision of sites, bar and food service operations, as well as service breakdown Coordinated the efforts of multiple departments to meet the goals of the program as well as the needs of the

Excelled within a very competitive, tight knit group of sales people. I achieved this by building and extensive client database, sales strategy and follow up system, while upholding an exemplary customer satisfaction rating monitored by Volvo. Performed in excess of $170,000 in gross profit sales in a one-year period.

Bachelor Of Arts, English Literature

Study Abroad

Education record

Education record